User guide

C-4
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Server Problems
Step 5 The server should have at least the following four processes running:
root 3778 0.1 0.1567 9592 ? S 16:57:36 0:00 /opt/CiscoMGMServer/bin/CTMServer
root 3771 0.1 0.4 6208 pts/1 S 16:57:34 0:00 /opt/CiscoMGMServer/bin/CTMServer
root 3876 0.5 0.6129464 8648 ? R 16:58:12 SnmpTrapService
root 3798 26.8 4.115732060968 ? S 16:57:37 0:29 SMService
Step 6 Manually stop the server if you see fewer than four processes running. Enter the following command:
mgm-stop
Step 7 If you changed the server IP address, verify that the configuration files shown in Table 5-18 have been
updated. See the “5.3.6.1 Updating the Configuration Files after Changing the Cisco MGM Server IP
Address” section on page 5-42.
Step 8 Verify if the Oracle database is accepting connections.
a. Log in as the Oracle user. Enter the following command:
su-oracle
b. Open an SQLplus session:
omu-u60-3% sqlplus ctmanager/ctm123!
SQL*Plus: Release 8.1.7.0.0 - Production on Fri Aug 30 00:08:12 2002
(c) Copyright 2000 Oracle Corporation. All rights reserved.
Connected to:
Oracle8i Release 8.1.7.0.0 - Production
JServer Release 8.1.7.0.0 - Production
SQL>
Step 9 Reboot the server if you get another error message and the SQL prompt does not appear. Wait enough
time for the server to boot up and try to run the client. The SQL prompt indicates that the Oracle database
is running and accepting connections
Step 10 Manually restart Cisco MGM.
SQL> exit
Disconnected from Oracle8i Release 8.1.7.00 - Production
JServer Release 8.1.7.0.0 - Production
omu-u60-3% exit
omu-u60-3% logout
mgms-start
If you do not have root user privileges but you belong to the UNIX group that can use sudo functionality
to run commands as non-root, enter the following command:
sudo mgms-start
Step 11 Wait for 5 minutes and run the client.