User guide

C-3
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Server Problems
Note You can also check the mgmop.log file found in /opt/CiscoMGMServer/log to check whether the
server was stopped by another user or it stopped abnormally. If it stopped abnormally, proceed
to Step 3.
Step 3 Run the getinfo.sh Cisco MGM server tool and send the data to Cisco technical support for analysis.
If you do not have root user privileges but you belong to the UNIX group that can use sudo functionality
to run commands as non-root, enter the following command:
sudo getinfo.sh
Step 4 Start the Cisco MGM server by using the mgms-start script located in the /opt/CiscoMGMServer/bin
directory.
a. Log in as the root user.
b. Change the directory to /opt/CiscoMGMServer/bin and enter the following command:
mgms-start
If you do not have root user privileges but you belong to the UNIX group that can use sudo
functionality to run commands as non-root, enter the following command:
sudo mgms-start
If the preceding procedure does not solve the problem, complete the following steps:
Step 1 Verify that the /opt/CiscoMGMServer/cfg/MGMServer.cfg file is not corrupted. The file should contain
the db-config-mode = auto parameter in the [database] section. If the entry is missing, the Cisco MGM
server configuration file is corrupt. Reinstall the Cisco MGM server.
Step 2 Verify that the first entry in the /var/opt/oracle/oratab file looks similar to
MGM5_0:/oraclesw/product/8.1.7:Y. If this entry is missing, the Oracle database might not be installed.
The Oracle database is a prerequisite for installing the Cisco MGM server.
C.1.2 Cannot Connect to the Cisco MGM Server
If you cannot connect to the server, complete the following:
Step 1 Ping the server’s IP address from the client PC/workstation.
Step 2 If the ping fails, resolve the IP connectivity problem and try again.
Step 3 SSH or Telnet to the server and log in as the root user.
Step 4 Enter the following command to verify if Cisco MGM is running:
showmgm
If you do not have root user privileges but you belong to the UNIX group that can use sudo functionality
to run commands as non-root, enter the following command:
sudo showmgm