User guide

C-2
Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Appendix C Troubleshooting
Server Problems
Note This chapter assumes that the server is installed under the default /opt/CiscoMGMServer directory and
the client is installed under the default /opt/CiscoMGMClient or C:\Cisco\MediaGatewayManagerClient
directory. If a directory other than the default installation directory is specified, replace the default path
with the installed path during setup.
C.1 Server Problems
This section describes troubleshooting procedures for the following Cisco MGM server-related
problems:
• C.1.1 Cisco MGM Server Does Not Respond
• C.1.2 Cannot Connect to the Cisco MGM Server
• C.1.3 NE Connection State Is Listed as Unavailable
• C.1.4 Launching Tables Results in Database Errors
• C.1.5 SNMP Traps Are Not Forwarded from NEs
• C.1.6 Trap Port Is Unavailable
• C.1.7 NE Is Not Discovered
• C.1.8 NE Is Not Reachable
• C.1.9 NE Model Type Appears as Unknown
• C.1.10 Memory Backup, Memory Restore, or Software Download Fails
• C.1.11 Memory Autobackup, Software Commit, or Software Revert Fails
Note Log in as the root user on the Sun Solaris workstation where the Cisco MGM server is installed to
perform any operations on the Solaris workstation.
C.1.1 Cisco MGM Server Does Not Respond
If the server does not respond, complete the following steps:
Step 1 Log in as the root user on the Solaris workstation where the Cisco MGM server is installed.
Step 2 Enter the following command to view the status of the Cisco MGM server processes:
showmgm
If you do not have root user privileges but you belong to the UNIX group that can use sudo functionality
to run commands as non-root, enter the following command:
sudo showmgm
If there is a line containing /MGMServer, the Cisco MGM server is running.
If there is no line containing /MGMServer, the Cisco MGM server is not running. Proceed to Step 3.