User guide

C-1

Cisco Media Gateway Manager 5.0 User Guide

OL-5461-02

APPENDIX

Troubleshooting

This appendix offers troubleshooting steps to help solve high-level problems while operating

Cisco MGM or Cisco MGM GateWay. This chapter includes the following troubleshooting information:

• C.1 Server Problems

• C.2 Client Connectivity Problems

• C.3 Client Operational Problems

• C.4 Topology Problems

• C.5 Equipment Management Problems

• C.6 Configuration Center, Chassis View, Diagnostic Center and Statistics Report Problems

• C.7 Chassis View Problems

• C.8 Configuration Management - Elements

• C.9 Connection Management Problems

• C.10 Diagnostics Center Problems

• C.11 Performance Management Collection and Parsing Problems

• C.12 Statistics Report Problems

• C.13 Service Agent Problems

• C.14 Audit Trail Log Problems

• C.15 Miscellaneous Problems

For a list of error messages, see Appendix B, “Error Messages”.

Follow the troubleshooting procedures described in this section before contacting Cisco technical

support.

1. Identify the source of the problem—Which devices, interfaces, hosts, applications have the

problem?

2. Locate the problem on the network—On what VLAN, subnet, or segment is the problem occurring?

3. Compare current network performance against an established baseline—Is the performance better

or worse?

4. Find out when the problem started—When did you first see the problem? Is it recurring?

5. Determine the extent of the problem—How widespread is the problem? Is it getting worse?