User guide

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Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Chapter 9 Managing Faults
How Can I Use Advanced Debugging to Find the Cause of the Fault?
Note Each NE service and PM service has an error level selection. For example, choose Control
Panel > NE Service or PM Service > MGX8850 or MGX8880. In the Error Level drop-down
list, choose the error level to include in the Error Log for the selected NE service or PM service.
Click Save.
Step 4 You can filter the Error Log data according to criteria that you select and to display the results in the
Error Log table. Table 9-14 details the options available:
Table 9-13 Error Log Descriptions
Column Name Description
Cisco MGM Time
Stamp
Displays the date and time when the error occurred on the Cisco MGM server.
Module Displays the name of the module where the error occurred.
Severity Displays the severity level of the error (see Table 9-15 for a description of the
severity levels).
Submodule Displays the name of the submodule where the error occurred.
Filename Displays the name of the file where the error occurred. Cisco technical support
engineers use this information for troubleshooting.
Line Describes the exact line where the error occurred. Cisco technical support
engineers use this information for troubleshooting.
Message Displays the text of the error message.
Table 9-14 Error Log Filter Dialog Box Descriptions
Tab Description
Time Stamp (time
zone)
Allows you to filter Error Log data for a specified time period, ranging from the
past hour to the past 6 months. You can click the User Specified radio button to
specify an exact filter starting and ending time by month, day, year, and hour. The
time zone can be Greenwich mean time (GMT), a user-defined offset from GMT,
or local time, depending on what is specified in the User Preferences dialog box.
If you want to filter Error Log data and the time period is not important, click No
Time Specified.
Modules Allows you to filter Error Log data by Cisco MGM module.
Submodules Allows you to select Cisco MGM server submodules to filter Error Log data.
Severity Allows you to filter Error Log data based on severity level: Critical, Major,
Minor, and Informational.