User guide

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Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Chapter 9 Managing Faults
How Can I Use Advanced Debugging to Find the Cause of the Fault?
Step 2 In the Error Level field, choose the error level that will be included in the Error Log (Critical, Major,
Minor, Informational, Debug, or Trace). Critical, major, minor, and informational errors are logged to
the database; trace and debug information are logged to a log file.
Caution When the trace or debug option is left on, it can lead to an insufficient disk space situation. Use these
options only when troubleshooting with a customer support engineer.
Step 3 Click Save.
To open the Error Log, choose Administration > Error Log in the Control Panel window menu bar.
The Error Log displays the information shown in Table 9-13.
Table 9-12 Field Descriptions for the Error Log Properties
Field Description
Cisco MGM
Server and
GateWay/SNMP
Allows you to choose the error level to include in the Error Log for services
related to the Cisco MGM server and GateWay/SNMP. Critical, major, minor, and
informational errors are logged to the database; trace and debug information is
logged to a log file.
Caution Cisco MGM performance will degrade significantly if the trace or
debug option is left on. All operations will slow down and you may lose
alarm and event notifications. Use trace or debug only when
troubleshooting with a customer support engineer.
Note Trace and debug information does not appear in the Error Log table.
SM Service Allows you to choose the error level to include in the Error Log for the SM
service. Critical, major, minor, and informational errors are logged to the
database; trace and debug information is logged to a log file.
Caution Cisco MGM performance will degrade significantly if the trace or
debug option is left on. All operations will slow down and you may lose
alarm and event notifications. Use trace or debug only when
troubleshooting with a customer support engineer.
Note Trace and debug information does not appear in the Error Log table.
SNMP Trap
Service
Allows you to choose the error level to include in the Error Log for the SNMP
Trap service. Critical, major, minor, and informational errors are logged to the
database; trace and debug information is logged to a log file.
Caution Cisco MGM performance will degrade significantly if the trace or
debug option is left on. All operations will slow down and you may lose
alarm and event notifications. Use trace or debug only when
troubleshooting with a customer support engineer.
Note Trace and debug information does not appear in the Error Log table.