User guide

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Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Chapter 9 Managing Faults
How Can I Use Advanced Debugging to Find the Cause of the Fault?
9.6.2 Setting Up and Viewing Error Logs
The Error Log tables display server error information that is useful for debugging Cisco MGM
processes. In most cases, the Error Log is requested by service personnel for debugging a problem on
the Cisco MGM server. The Error Log captures abnormal and significant events based on severity level.
Critical, major, minor, and informational errors are saved in the database.
There are two types of Error Log available in Cisco MGM:
• Error logs for the Diagnostic Center, Configuration Center, Statistics Report and Chassis View.
These Error Logs are accessed directly from the log directory on the server at /opt/root/log.
• Error logs for the other applications in Cisco MGM. Choose Administration > Error Log to view
these Error Logs.
As the default, the Error Log displays information about significant events that occurred during the last
four hours. You can change the default time period in the User Preferences dialog box.
The Error Log Configuration property sheet allows the user to control the volume of messages that are
created by the server. All changes take effect immediately and do not require restart of the server. To
reduce the amount of information logged to the database, turn off entire components. To set up and view
Error Logs:
Step 1 In the Domain Explorer window, choose Administration > Control Panel.
Click Error Log Properties to open the Error Log Configuration property sheet. The Error Log property
sheet displays the information in Table 9-12:
Table 9-11 Recovery Properties—Process Monitoring Tab
Field Description
Service Name Displays the process monitoring service name.
Critical If checked, the selected service is designated as critical for process monitoring.
Service Manager, Oracle Service, and OS Agent cannot be unchecked.