User guide

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Cisco Media Gateway Manager 5.0 User Guide
OL-5461-02
Chapter 9 Managing Faults
How Can I Use Advanced Debugging to Find the Cause of the Fault?
9.6 How Can I Use Advanced Debugging to Find the Cause of the
Fault?
Advanced debugging captures additional information about defects.
The EMS should correlate events and determine the faults that exist in the network. To correlate events
means to look for relationships between them.
Advanced debugging can be carried out using information from the following sources:
• 9.6.1 Setting an EMS Process as Critical
• 9.6.2 Setting Up and Viewing Error Logs
• 9.6.3 Setting Debug Options
9.6.1 Setting an EMS Process as Critical
You can mark an EMS service as critical for process monitoring purposes. To set a process as critical:
Step 1 In the Domain Explorer window, choose Administration > Control Panel.
Step 2 Click Recovery Properties to open the Recovery Properties sheet.
Step 3 Click the Process Monitoring tab. Table 9-11 describes the fields within the Process Monitoring tab. The
system services listed are:
• Service Manager
• Oracle Service
• OS Agent
• GateWay/CORBA Service
• MGX8880/8850 NE Service
• MGX8880/8850 PM Service
Step 4 Check the Critical check box beside each service to indicate that the service is critical.
Note The Service Manager, Oracle Service, and OS Agent are permanently critical. You cannot
uncheck the Critical check boxes for these services.
Note If a critical process stops running or it fails to poll monitoring services for a long time, the server will
be shut down and the client will generate an alarm.