User guide

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Cisco Media Gateway Manager 5.0 User Guide
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Chapter 5 Maintaining an Efficient Network
How Do I Monitor the Network?
Table 5-14 lists the check results parameters for network manageability.
5.2.10.4 Sending a Trouble Ticket
The Diagnostic Center collects the output and results of all the diagnostic operations and logs them into
the History Panel. You can send a trouble ticket that includes all the data from the History Panel.
To send a trouble ticket:
Step 1 In the Diagnostic Center, drag and drop the network or node from the Hierarchy pane to the right hand
pane, to display the diagnostics at either the network level or the node level.
Step 2 Click the Manageability tab to display the Manageability Configuration window at the node level.
Step 3 Click Trouble Ticket to display the Trouble Ticket window.
Automatically, the entire content from the History Panel is extracted into the Trouble Ticket window.
Step 4 Enter the email address that you want to send the trouble ticket to in the To field.
Step 5 Enter the title of the trouble ticket in the Subject field.
Step 6 Click Attach to include an Element or Connection file with the trouble ticket, if required.
Transfer Timeout Specifies the transfer timeout is the estimated period when the transfer is
completed. The transfer is done by FTP from the previous transfer of the
throughput data for a node.
If the file transfer fails to complete within the period, transfer is aborted and an
error is reported.
Queue Full Accommodates a finite number of concurrent TFTP requests and if the queue
is fully any new request can trigger a report error.
Generic Error Displays any generic error returned by the node.
Table 5-13 Health Related Parameters (continued)
Name Description
Table 5-14 Network Manageability Parameters
Name Description
Node Id Identifies the ID for the configured node.
Node Name Identifies the configured name of the node.
IP Reachability Specifies the results of the IP reachability test.
FTP Configuration Specifies the results of the FTP reachability test.
Community String Configuration Specifies the results of the SNMP community string.
Trap IP Configuration Specifies the results of the trap IP configuration test.
Trap Manager Configuration Verifies if the Cisco MGM workstation is registered as a trap
manager.
Time Stamp Specifies the time stamp when the manageability check was
requested.