Specifications

6-4 Customer Information 4000326 Rev A
Returning Products,
Continued
4. Telephone SciCare Broadband Services to request an RMA number.
Are you located within the United States?
• If yes, call 1-800-722-2009.
• If no, call:
− The United States: 1-770-236-5300
or
− The United Kingdom: [phone]
5. Provide the following information to the customer service representative:
• Product model number and/or part number
• Number of products to return
• Symptom(s) you are experiencing with the product
• Your company name, contact, telephone number, fax number, and repair
disposition authority
• Any service contract details
• Purchase order number, if available
Result: The representative issues the RMA number.
Notes: If you cannot provide a purchase order number:
• A proforma invoice listing all costs incurred will be sent to you at the
completion of product repair.
• SciCare must receive a purchase order number within 15 days after you
receive the proforma invoice.
• Products can accrue costs through intentional damage or misuse, or if no
problem is found. If your company requires a purchase order number to
make payment for repairs, products incurring costs will not be dispatched
to you without a valid purchase order number.
6. Proceed to Packing and Shipping the Product.
Continued on next page