Troubleshooting guide

3-3
Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
OL-5169-01
Chapter 3 Trouble Isolation Procedures
Finding System Information
Managing Event and Alarm Reports
There are two ways to view events and alarms—by subscribing to event and alarm reports (automatic,
real-time) and by retrieving event or alarm summaries from the log files by operator query.
Use the following subscribe commands to subscribe to reports of real-time event messages or alarms:
subscribe event-report type=all | type=<type>; severity=all | severity=<severity>;
subscribe alarm-report type=all | type=<type>; severity=all | severity=<severity>;
Note In the subscribe event-report or subscribe alarm-report commands you can specify "type=all" and/or
"severity=all" or you can specify the types and severities of events and alarms you wish to display.
Cisco recommends that you choose to receive all types and all severities of all event and alarm reports.
This allows you to monitor the system for all events and alarms and be alerted quickly if there is trouble.
Show Alarm Command
Use the show alarm command to view real-time alarms. This command does not show events of severity
Warn and Info. All of the following tokens are optional.
show alarm id=<sn>; type=<type>; number=<num>; severity=<sev>;
component-id=<comp>; origin=<process>; start-time=<yyyy-mm-dd hh:mm:ss>;
end-time=<yyyy-mm-dd hh:mm:ss>
Specifying a type and a number shows only alarms of that type and number. You can specify a number
without specifying a type; and you can specify a type without specifying a number.
Note If the show alarm command is issued without any tokens (parameters), all alarms of all types and all
severities (
CRITICAL, MAJOR, and MINOR) are displayed. Issuing a show alarm command with any
combination of optional tokens limits the display to the designated subset of alarms.
Format of Event and Alarm Reports
The general format of an event or alarm report, as displayed on an operator console, is as shown below.
An event or alarm summary contains multiple event or alarm reports, selected according to the query that
is entered.
For example, the following query produced the result shown here.
show alarm type=callp; number=23; component-id=[e-mail]
Reply : Success: Request was successfully completed
ID=123456
TYPE=callp
NUMBER=23
TEXT=Trunk Group Out Of Service
STATUS=ACKNOWLEDGED
SEVERITY=MAJOR
TIME=2004-06-23 10:54:20
COMPONENT ID=[e-mail]
ORIGIN=bcm@ca146
THREAD=
DATAWORD1= through DATAWORD8=