Troubleshooting guide

Contents
viii
Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
Version 1
VISM Alarms 9-36
UNIX Snoop Trace Tool 9-36
Symptoms and Solutions 9-37
VISM Card Did Not Become Active 9-37
T1/E1 Configuration Mismatch 9-37
DSP Download Failure 9-39
VISM Front Card/Back Card Mismatch 9-39
Cannot Use the cc Command to Access a VISM Card 9-40
VISM Card Resets Intermittently 9-40
VISM Card Does Not Accept a Firmware Download 9-40
Echo Is Heard on a Voice Call 9-41
VISM Card LEDs Are Not Lighted 9-41
Firmware Does Not See the Card Insert Bit Status As Set 9-41
Physical Indicators 9-41
Line LEDs 9-41
Port LED indications 9-42
VISM Logs 9-45
VISM to RPM Connection Problems 9-45
CHAPTER 10 Troubleshooting the Cisco BTS 10200 Softswitch 10-1
Architecture 10-1
Call Agent 10-2
Terminations 10-2
Interfaces 10-3
Components 10-5
Rack Configuration 10-6
Feature Server Architecture 10-8
EMS Architecture 10-8
Cisco BTS 10200 Softswitch Controller Hosts 10-9
Reference Documentation 10-9
Troubleshooting 10-10
Verify Running Processes 10-10
Verify Current Status 10-10
Cisco BTS 10200 Failure 10-17
Operating System Failure 10-17