Troubleshooting guide

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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
OL-5169-01
Chapter 1 Solution Overview
Cisco NMS/OSS for Broadband Services
New features added in Cisco Broadband Troubleshooter version 2.0 include:
• A multi-user client-server architecture; it is web-based to allow remote access
• The ability to interrogate CMTS and cable modems for fault isolation
• The ability to perform scheduled captures and provide real-time status on cable modems
• An SQL database for subscriber information
• The ability to pinpoint the geographic location of cable modems through an optional third-party
mapping tool
For additional information on theCisco Broadband Troubleshooter application, see
http://www.cisco.com/en/US/products/sw/netmgtsw/ps530/prod_technical_documentation.html.
Cisco Broadband Configurator
Cisco Broadband Configurator is a UI-based tool designed to collect information needed to generate
configuration files for DOCSIS, EuroDOCSIS and PacketCable-based cable modems, set-top boxes, and
multi-media terminal adapters. This tool aids in the creation of static configuration files that would
otherwise have to be created by hand.
For additional information on theCisco Broadband Configurator application, see
http://www.cisco.com/en/US/products/sw/netmgtsw/ps819/prod_technical_documentation.html.
Cisco BTS 10200 Element Management System
The Cisco BTS 10200 Element Management System (EMS) manages all of the Cisco BTS 10200
Softswitch components and provides operations, administration, management, and provisioning
(OAM&P) interfaces for monitoring and control. It provides the following user OAM&P capabilities:
• Perform system administration and security functions
• Show, add, change, or delete the database information through a local or remote interface
• Display reports of events, alarms, and faults
• Monitor and manage hardware
• Monitor and manage traffic measurements
• Monitor and manage queuing and audit functions
• Display and control the status of a component
The EMS also provides system access security.
Note For more information on using EMS functions, refer to the Cisco BTS 10200 Softswitch Operations,
Maintenance, and Troubleshooting Guide and the Cisco BTS 10200 Softswitch Provisioning Guide.
The EMS provides a flexible mechanism to transport information over any protocol to any external
device. The EMS interface design takes into account that each carrier has its own unique set of
Operations Support Systems (OSS). The EMS provides a decoupling layer between the external
protocols used within the service provider network and the internal protocols of the Cisco BTS 10200
Softswitch. The core system does not need to interpret the specific data formats used by the other carrier
network elements.