Troubleshooting guide

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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
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Chapter 1 Solution Overview
Cisco NMS/OSS for Broadband Services
Service Assurance Applications
The Cisco NMS/OSS for Broadband Services Service Assurance package helps cable operators monitor
and troubleshoot their networks in a proactive manner. The Cisco NMS/OSS Service Assurance package
includes the following components.
• Cisco Information Center, page 1-52
• Cisco Broadband Troubleshooter, page 1-52
• Cisco Broadband Configurator, page 1-53
• Cisco BTS 10200 Element Management System, page 1-53
Cisco Information Center
Cisco Information Center (CIC) is a service-level alarm monitoring and diagnostics tool that provides
network fault and performance monitoring, network trouble isolation, and real-time service-level
management for large networks. Cisco Information Center is designed to help operators focus on
important network events, offering a combination of alarm processing rules, filtering, customizable
alarm viewing, and partitioning. Cisco Information Center provides a highly configurable client-server
application that can consolidate, de-duplicate, filter, and correlate fault information from multiple
network layers from a wide range of management platforms and technologies in a heterogeneous
network.
Cisco Information Center is the fault management component of the Cisco Service Management
Applications (SMA) infrastructure that provides end-to-end service management solutions for service
provider networks. Operating at the service and network levels, Cisco Information Center interacts with
other management tools within the SMA product suite to provide customer-focused, service-level
monitoring and network partitioning for customer network management services.
Cisco Information Center works in conjunction with network element management software such as
Cisco WAN Manager to provide fault and alarm management across LAN and WAN networks and
management software such as CiscoWorks 2000.
Cisco Information Center consists of the Netcool technology from Micromuse at its core, plus notable
Cisco enhancements. Cisco enhancements include event classes, policies, automations, rules, and tools
that work together to provide out-of-the-box support and integration for Cisco devices, element
management systems (EMSs), and domain managers.
For additional information on theCisco Information Center application, see
http://www.cisco.com/en/US/products/sw/netmgtsw/ps996/prod_technical_documentation.html.
Cisco Broadband Troubleshooter
The Cisco Broadband Troubleshooter (CBT) is a best-in-class tool for diagnosing the HFC network. The
product enables a radio frequency technician to quickly isolate plant and provisioning problems. Using
the Cisco Broadband Troubleshooter, technicians can easily discern and characterize upstream and
downstream trouble patterns. The tool dynamically monitors radio frequency characteristics on a per
modem or per upstream basis, provides a measurement interface that looks and feels like a spectrum
analyzer, decentralizes radio frequency monitoring and analysis, and automatically sorts and categorizes
radio frequency problem conditions.
Cisco Broadband Troubleshooter automates the analysis and interpretation of the flap list maintained in
the Cisco uBR7100 Series, Cisco uBR7200 Series, and Cisco uBR10012 Universal Broadband Router.
This improves staff effectiveness and ensures a stable return path, thereby increasing service and
customer satisfaction.