Troubleshooting guide

1-49
Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
OL-5169-01
Chapter 1 Solution Overview
Cisco NMS/OSS for Broadband Services
As shown in Figure 1-8, the Cisco NMS/OSS for Broadband Services encompasses three specific areas
of network management applications for the cable operator:
• Service Fulfillment Applications, page 1-50
• Service Assurance Applications, page 1-52
Figure 1-8 Cisco NMS/OSS for Broadband Services
The Cisco NMS/OSS for Broadband Services, as shown in Figure 1-9, starts with taking a cable
customer order for voice service. The order for voice service is passed to an application that manages
the order, activates the service, and manages order workflow.
Figure 1-9 Cisco NMS/OSS for Broadband Services Functionality
Order entry
Order mgmt,
Workflow and
Service Activation
Fulfillment Assurance Billing and Cust. Care
Cisco Broadband
Access Center
Flow-Through
Provisioning
Record Keeping Server
Back End Billing
101009
Cisco Packet
Telephony Center
Network Topology
and Configuration
Cisco Resource
Mgmt Essentials
Configuration and
Image Management
Cisco Service Assurance
Service Level
Fault Monitoring
Performance
Data Collection
Diagnostics:
Customer Information
Call Processing Tracing
Flap List Analysis
Spectrum Analysis
101010
STP
SCP
V
Customer Care
and Billing
Workflow
Engine
Cisco
BTS 10200
Media Gateway
Signaling
Gateway
Provider
Backbone
Cisco
MGX 8850
Media
Servers
PSTN
Billing Events
Provisioning
Provisioning Server
Cust. DB
LNP
eMTA
eMTA
DOCSIS 1.1
HFC Plant
Cisco
BAC
Cisco
CMTS
DNS/DHCP
TFTP
TOD
KDC
RKS