Troubleshooting guide

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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
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Chapter 1 Solution Overview
Cisco NMS/OSS for Broadband Services
Cisco NMS/OSS for Broadband Services
The Cisco NMS/OSS for Broadband Services solution is an optional offering that provides a complete
end-to-end OSS solution for architectures based on PacketCable and DOCSIS standards. The NMS/OSS
solution provides a foundation for advanced IP services by:
• Leveraging existing business processes and implementations
• Providing end-to-end plug-and-play management of the cable operator’s network
• Managing devices and applications supporting CableLabs DOCSIS and PacketCable standards
Cisco NMS/OSS for Broadband Services solution is a framework designed for next-generation, IP-based
services and packet network infrastructure. Cisco NMS/OSS for Broadband Services is a foundation of
integrated product offerings, products, partners, and standards to provide end-to-end management
enablement of intelligent network services.
With this framework and foundation, cable operators can incrementally extend network management
system (NMS) and operations support system (OSS) functions in step with new service offerings,
creating flow-through processes to achieve a higher level of efficiency and automation. The Cisco
NMS/OSS for Broadband Services solution adds to operational efficiency, accelerates delivery of
tailored next-generation services, and scales to support the global Internet.
Cisco NMS/OSS for Broadband Services offers a broad suite of services designed to allow:
• “Plug-and-Play” capability of devices, applications, and services
• Programmability (customization) of a network’s behavior based on user policies
• Self-adaptive optimization of networks based on the networks’ knowledge base
• Secure and scalable IP services creation across multiple platform products
Cisco NMS/OSS for Broadband Services increases the value of operations by freeing cable operators to
divert valuable personnel from many routine management tasks toward more revenue-generating
activities. Cisco accomplishes this by placing intelligent and robust automated management capabilities
into the network itself. Automating much of the provisioning processes through the Cisco CNS
Programmable Network (policy management and publish-and-subscribe capability).
Cisco NMS/OSS for Broadband Services is based on industry standards for protocols, links, and
application programming interfaces (APIs), and Cisco ecosystem partners can build products or write
applications that easily integrate with an existing broadband services framework. Cable operators can
select components to create a custom NMS/OSS that meets their specific business model and integrates
easily with their existing business-management, customer-service, and billing systems.
Cisco Systems realizes that customers prefer to select the network management components that they
feel best meet their needs. Cisco ensures that all products have open interfaces and are configurable so
that the products can be easily integrated into the service provider’s existing NMS environment.
While products can be individually selected, Cisco also realizes the value of testing the tools in an
end-to-end environment, so a level of preintegration is performed in the Cisco solution test lab. The tools
are tested in an environment that is reflective of a typical cable operator environment. Preintegrations
exist for Order Management/Workflow to Cisco Broadband Access Center and the Cisco BTS10200
Softswitch for subscriber and eMTA provisioning. Packet Telephony Center Virtual Switch provisions
trunks for the Cisco MGX8000 series trunk gateways and the Cisco BTS 10200 from a central topology.
Cisco Information Center contains all of the rule sets for managing the underlying Cisco components.
All of the trap parsing and recognition for Cisco devices already exists on Cisco Information Center.
Cisco Broadband Troubleshooter and Cisco Packet Telephony Center can be launched directly from
Cisco Information Center. This provides NOC engineers with the capability of detecting and diagnosing
faults from one single location. Cisco expects that the cable operator already has a performance report
application that interfaces to data collectors such as the Cisco CNS Performance Engine.