Troubleshooting guide

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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
OL-5169-01
Chapter 1 Solution Overview
Solution Features
• Alarm Generation—The Cisco BTS 10200 host generates autonomous messages to notify the
operator of network problems and conditions. Alarms are stored on the Cisco BTS 10200 host and
may be viewed using CLI commands and/or specialized tools. At user discretion, the autonomous
alarm message stream can be addressed to single or multiple destinations, such as CMNM, HP Open
View, or other third party SNMP managers.
• Trouble Notification—The Cisco BTS 10200 Softswitch supports two mechanisms to notify the
operator of a trouble: Alarm/Event messages and SNMP traps.
• Threshold Crossing Alerts (TCA)—When a counter exceeds a threshold value, an alarm is raised.
Each measurement may or may not have a threshold assigned to it. Thresholds have an upper mark
value and a lower mark value. When the upper mark value is reached within a specified time
interval, an alarm is raised. When the counter value decreases to the lower mark value, the
associated alarm clear event is generated.
• Trouble Detect/ Recovery for Communication Faults—The Cisco BTS 10200 Softswitch detects
and recovers from the loss of communication with the CAT6509.
• Software BackUp and Restore—Backup versions of software and data can be created using
facilities provided by the Solaris operating system
• Billing—The Cisco BTS 10200 Softswitch generates the Billing information which is stored to disk
• Billing Message Format—The billing data format is a binary format.
• Call Detail Blocks (CDB)—CDR files consist of blocks of data called CDBs. CDBs are generated
at various points in the call and mark the beginning or end of the file.
The defined CDBs are:
– Answer Call Event—Call went through and was answered.
– Deselected Outgoing Circuit Event—Circuit can not be used, passed to another
– Aborted Attempt Call Event—Call did not get to setup status
– Release Call Event—Released call
– Interrupted Call Event—Call terminating without release message
– On-going Call Event—Long call
– Maintenance CDB Record—Circuit maintenance
– External Access CDB—Call sent a query to SCP (or other external device or database)
– File Header CDB—beginning of each CDR file
– File Footer CDB—end of each CDR file
– End of Call CDB—This CDB is generated when the Cisco BTS 10200 Softswitch is configured
to have only one CDB per call.
• Call data elements (CDEs) values—The Cisco BTS 10200 Softswitch supports three data element
formats: ANSI, ITU, and generic format
• CDR calculated time duration—Insert call duration into CDR (regular CDR has epoch timestamps
for points in call not total duration)
• Measurements—The Cisco BTS 10200 Softswitch produces various performance measurements,
which are generally maintained in 15 minute, 30 minute, 60 minute and 24 hour intervals. These
intervals can be configured differently for different measurements.
• Diagnostic Tools—The Cisco BTS 10200 Softswitch provides diagnostic tools for quick and
effective access to troubleshooting and diagnostic data.