Troubleshooting guide

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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
OL-5169-01
Chapter 1 Solution Overview
Solution Features
Usage-Sensitive Three-Way Calling (USTWC)
USTWC allows a user to add a third party to an existing two party conversation. It provides all the
functionality of TWC without requiring the user to subscribe to the service. The service provider may
charge differently for the use of this service. The usage-sensitive features can be enabled/inhibited per
user by turning on/off the usage-sensitive option for the user.
Visual Message Waiting Indicator (VMWI)
The visual message waiting indicator (VMWI) is associated with the voice mail service. When a call is
forwarded to a voice mail system, and the caller leaves a message, the voice mail system sends the Cisco
BTS 10200 Softswitch an MWI signal via SIP. The Cisco BTS 10200 Softswitch forwards a VMWI
signal to the called party, and the called party’s telephone indicator light turns on. When the called party
retrieves the message, the voice mail system signals the Cisco BTS 10200 Softswitch to clear the VMWI
indicator, and the light on the telephone turns off.
Warmline Service
Warmline service is a combination of hotline service and regular phone service on the same line. The
service is activated by the service provider at the request of the subscriber. The service provider
provisions a timeout parameter in the FEATURE table (default is four seconds), and if the user takes the
handset off hook, receives dial tone, but does not dial any digits before the timeout expires, the system
automatically calls the predetermined DN.
Default Office Service ID
One service ID (the default office service ID, typically ID=999) is reserved for provisioning of
switch-based features. These switch-based features can include certain network features and certain
usage-sensitive features, as described below. The service provider must provision this service ID in the
service table, and define these features in the feature table.
• Network features—When provisioned, the system makes these features available for all subscriber
lines:
– Local network portability (LNP)
– Toll-free services (8XX)
– Emergency services (911)
– Busy line verification (BLV)
• Usage-sensitive features—When provisioned, the system makes these features available to all
subscribers without the need to actually subscribe these features to individual lines:
– Usage-sensitive three-way calling (USTWC)
– Customer originated trace (COT)
– Automatic callback activation and deactivation—AC_ACT and AC_DEACT (or AC, if the AC
umbrella feature was created)
– Automatic recall activation and deactivation—AR_ACT and AR_DEACT) (or AR, if the AR
umbrella feature was created)