Troubleshooting guide

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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
OL-5169-01
Chapter 1 Solution Overview
Solution Features
Selective Call Forwarding (SCF)
The selective call forwarding (SCF) feature screens each incoming call to determine whether the DN is
on a list of DNs, provisioned by the user (called party), to receive automatic forwarding treatment. The
user also sets the forward-to number. Any incoming calls from DNs that are on the SCF screening list
are forwarded to the designated number. Any incoming calls from DNs not on the SCF screening list
receive regular treatment (they are not forwarded).
The user accesses and controls the SCF properties from their handset via a VSC and IVR interaction.
The user can add or delete DNs on the screening list, change the forward-to number, review the screening
list, and activate or deactivate SCF. As a convenience, the system allows the user to add or delete the last
caller’s number to the screening list by entering 01 at the prompt. The system recognizes the “01”
command and translates it into the last-received DN.
Selective Call Acceptance (SCA)
The selective call acceptance (SCA) feature screens each incoming call to determine whether the DN is
on a list of DNs, provisioned by the user (called party), to be accepted. Any incoming calls from DNs
on the SCA screening list are accepted, but any incoming calls from DNs not on the SCA screening list
are blocked (receive terminating treatment).
The user accesses and controls the SCA properties from their handset via a VSC and IVR interaction.
The user can add or delete DNs on the screening list, review the screening list, and activate or deactivate
SCA. As a convenience, the system allows the user to add or delete the last caller’s number to the
screening list by entering 01 at the prompt. The system recognizes the 01 command and translates it into
the last-received DN.
Selective Call Rejection (SCR)
The selective call rejection (SCR) feature screens each incoming call to determine whether the DN is on
a list of DNs, provisioned by the user (called party), to be blocked. The blocked caller is connected to
an announcement stating that their call is not presently being accepted by the called party. Any incoming
calls from DNs not on the SCR screening list receive regular treatment (they are not blocked).
The user accesses and controls the SCR properties from their handset via a VSC and IVR interaction.
The user can add or delete DNs on the screening list, review the screening list, and activate or deactivate
SCR. As a convenience, the system allows the user to add or delete the last caller’s number to the
screening list by entering 01 at the prompt. The system recognizes the 01 command and translates it into
the last-received DN.
Distinctive Ringing/Call Waiting (DRCW
The distinctive ringing/call waiting (DRCW) feature screens each incoming call to determine whether
the DN is on a list of DNs, provisioned by the user (called party), to receive special ringing or CW
alerting treatment. If the incoming DN is on the DRCW screening list, the system alerts the user with a
special ring or a special CW tone. Any incoming calls from DNs not on the SCR screening list receive
regular treatment (regular ringing and CW alerting tones).
The user accesses and controls the DRCW properties from their handset via a VSC and IVR interaction.
The user can add or delete DNs on the screening list, review the screening list, and activate or deactivate
DRCW. As a convenience, the system allows the user to add or delete the last caller’s number to the
screening list by entering 01 at the prompt. The system recognizes the 01 command and translates it into
the last-received DN.
Three-Way Calling (TWC)
TWC is a feature provisioned by the service provider in response to a request from the subscriber. TWC
allows a subscriber to add a third party to an existing two party conversation.