Troubleshooting guide

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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
OL-5169-01
Chapter 1 Solution Overview
Solution Features
Number Blocking
Number blocking prevents certain types of calls from being completed from a particular line or station.
When the caller encounters a call that is blocked, the caller can receive any of several blocking
treatments such as reorder tone, announcement or routing to an attendant. Number blocking is
activated/deactivated and administered by the service provider on a per line or per group of lines basis.
The service provider can prohibit calls based on different dialing plans and formats (for example, NPA,
NPA-NXX-XXXX, 011+ for international calls, and so forth) combined with other restriction criteria
such as type of service (for example, flat rate versus usage rate).
Direct Inward/Outward Dialing for PBX
The Cisco BTS 10200 Softswitch supports the direct inward dialing (DID) and direct outward dialing
(DOD) features for PBX.
Analog DID for PBX
The Cisco BTS 10200 Softswitch supports analog DID for PBX as specified in TIA/EIA-464B,
Requirements for Private Branch Exchange (PBX) Switching Equipment, April 1, 1996. The analog DID
one-way feature allows incoming calls to a local PBX network to complete to a specific station without
attendant assistance. The station address is provided by the CA that controls an access gateway (AGW)
connecting to the PBX. The number of digits to be outpulsed by the AGW to the PBX is configurable in
the CA.
DOD For PBX
The DOD feature allows outgoing calls from a specific station to be completed through the local PBX
network without attendant assistance. The CA serving the PBX recognizes the station address and routes
the call to the PBX.
General Subscriber Features
The general subscriber features available are Anonymous Call Rejection, Automatic Callback,
Automatic Recall , Call Block, Call Waiting, Cancel Call Waiting, Call Transfer, Customer-Originated
Trace, Do Not Disturb, Hotline Service, Interactive Voice Response Functions, Multiline Hunt Group,
Multiple Directory Numbers, Speed Call, Subscriber-Controlled Services and Screening List Editing,
Three-Way Calling, Usage-Sensitive Three-Way Calling, Visual Message Waiting Indicator and
Warmline Service.
Anonymous Call Rejection (ACR)
The ACR feature allows users to reject calls from parties that have set their privacy feature to prevent
calling number delivery. When ACR is active the called party receives no alerting of incoming calls that
are rejected. The incoming call is rerouted to a denial announcement indicating that private numbers are
not accepted by the called party. To complete a call to the party with ACR, the calling party must activate
CID and then place a call to the party with ACR. Incoming calls to the called party with ACR are checked
even if the called party is offhook.