Troubleshooting guide

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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
OL-5169-01
Chapter 1 Solution Overview
Solution Features
Remote Activation of Call Forwarding (RACF)
Remote activation of call forwarding (RACF) permits the user to control their CFU functions when they
are away from their phone. The service provider sets up this function for the user, and designates a DN
the user should call to access IVR functions that control the RACF feature. Once set up for RACF, the
user can activate CFU, deactivate CFU, and change the target DN of CFU from a remote station.
Remote Call Forwarding (RCF)
RCF allows incoming 7-digit or 10-digit calls to be routed automatically to a remote DN, which can be
in another NANP area. RCF is activated by the service provider at customer request. With the RCF
feature, all calls to the specified DN are always forwarded to a remote address.
Call Forwarding on Busy (CFB)
CFB allows a user (the called party) to instruct the network to forward calls when their line is busy. A
typical forwarding number is voicemail. Since the forwarding station is off hook when the CFB feature
is executed, no reminder ring is generated. CFB can be activated permanently at subscription time by the
service provider or activated and deactivated by the user using VSCs.
If a user with CFB and Call waiting (CW) is already involved in a call, the next incoming call is not
forwarded. However, any additional simultaneous incoming calls will be forwarded. If a user with CFB
and CW has gone off hook but has not yet completed a call or the call is in a ringing state, and there is
an incoming call, the call will be forwarded.
Call Forwarding on No Answer (CFNA)
CFNA allows a user (the called party) to instruct the network to forward calls when their own station
does not answer the incoming call within the first 5 rings (default setting, but number of rings is
configurable). A typical forwarding number is voicemail. Because the forwarding station is ringing when
the CFNA feature is executed, no reminder ring is generated. CFNA can be activated permanently at
subscription time by the service provider or activated and deactivated by the user using VSCs.
Calling Identity Features
Calling identity features include Calling Identity Delivery Blocking, Calling Number Delivery Blocking,
Calling Name Delivery Blocking, Calling Identity Delivery and Suppression, Calling Number Delivery,
Calling Name Delivery and Calling Identity Delivery on Call Waiting.
Calling Identity Delivery Blocking (CIDB)
CIDB allows caller to control whether or not their calling identity information is delivered with outgoing
calls. Identity includes directory number (DN) and/or name of the caller. CIDB does not affect the
presentation of caller’s information when making 911 calls. The CIDB feature affects the presentation
status (PS) of the calling identity information. The PS is a flag that lets the network know if it is
permissible to deliver the information to the called party. Both the calling number and calling name have
PS information associated with them. The subscriber can request the service provider to provision a
permanent PS (PPS) at subscription time. A caller with the CIDB feature enabled can override the default
values for the PS flags using Per-call PS (PCPS).