Troubleshooting guide

Contents
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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
Version 1
Solution Features 1-25
Network Features 1-26
Route Selection 1-31
Subscriber Features 1-35
Operation, Administration, Maintenance, and Provisioning Features 1-46
Cisco NMS/OSS for Broadband Services 1-48
Service Fulfillment Applications 1-50
Service Assurance Applications 1-52
CHAPTER 2 Troubleshooting Overview 2-1
Troubleshooting Basics 2-1
Troubleshooting Strategy 2-2
Detailed Troubleshooting Methodology 2-5
Preparing Yourself to Troubleshoot 2-8
Taking Preventive Action 2-9
Scope of Troubleshooting 2-9
Troubleshooting Tools 2-11
Software Tools 2-11
Diagnostic Commands 2-12
Hardware Tools 2-15
High-End Cable Testers 2-16
CHAPTER 3 Trouble Isolation Procedures 3-1
Finding System Information 3-1
Troubleshooting Hardware Components 3-8
Call Traces 3-10
Component States 3-10
Signaling Gateway Process 3-11
Signaling Destinations 3-11
Destination Point Code Status 3-12
Aggregation Status 3-12
Media Gateway 3-13
Subscriber Termination 3-14
Trunk Group 3-20
Trunk Termination 3-23