Troubleshooting guide

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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
OL-5169-01
Chapter 10 Troubleshooting the Cisco BTS 10200 Softswitch
Troubleshooting
Step 2 To display the media gateway test menu and perform specific tests, enter the command diag mgw.
You should receive a response similar to the following example:
Reply: Diagnostic MGW Menu
(1) MGW Network Connectivity Test
(2) MGW MGCP Connectivity Test
(3) ALL
Test 1 verifies that there is a path to the device by pinging it, test 2 verifies that the device has MGCP
connectivity, and test 3 performs both tests 1 and 2.
Step 3 To perform test 1 on media gateway ubr-03 enter the command diag mgw id=ubr-03; test=1;
You should receive a response similar to the following example:
MEDIA GATEWAY LINE DIAGNOSTIC TEST EXECUTED -> diag mgw
ID -> ubr-03
TEST-TYPE -> ADM-MGW-NETW-CONNECTIVITY-TEST
TEST-DURATION -> 0
RESULT -> TEST-SUCCESS
REASON -> PASSED
Reply: Diagnostic command executed.
Step 4
To perform test 2 on media gateway ubr-03 enter the command diag mgw id=ubr-03; test=2;
You should receive a response similar to the following example:
MEDIA GATEWAY LINE DIAGNOSTIC TEST EXECUTED -> diag mgw
ID -> ubr-03
TEST-TYPE -> ADM-MGW-MGCP-CONNECTIVITY-TEST
TEST-DURATION -> 0
RESULT -> TEST-SUCCESS
REASON -> PASSED
Reply: Diagnostic command executed.
Step 5
To perform both test 1 and test 2 on media gateway ubr-03 enter the command diag mgw id=ubr-03;
test=3;
You should receive a response similar to the following example:
MEDIA GATEWAY LINE DIAGNOSTIC TEST EXECUTED -> diag mgw
ID -> ubr-03
TEST-TYPE -> ADM-MGW-NETW-CONNECTIVITY-TEST
TEST-DURATION -> 11
RESULT -> TEST-SUCCESS
REASON -> PASSED
MEDIA GATEWAY LINE DIAGNOSTIC TEST EXECUTED -> diag mgw
ID -> ubr-03
TEST-TYPE -> ADM-MGW-MGCP-CONNECTIVITY-TEST
TEST-DURATION -> 0
RESULT -> TEST-SUCCESS
REASON -> PASSED
Reply: Diagnostic command executed.
Verify Trunk Terminations
This section describes diagnostic tests that can be performed on trunk terminations. All trunk groups and
trunk terminations must be in the MAINT state for testing.
To verify the current status of Cisco BTS 10200 Softswitch trunks and trunk groups, perform the
appropriate procedure(s) in the following sections.