Troubleshooting guide

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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide

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Chapter 10 Troubleshooting the Cisco BTS 10200 Softswitch

Troubleshooting

This section presents procedures for troubleshooting the Cisco BTS 10200 Softswitch. It includes the

following subsections:

• Verify Running Processes, page 10-10

• Verify Current Status, page 10-10

Verify Running Processes

Perform the following steps to open Unix shells on the primary and secondary EMS platforms and on

the primary and secondary CA/FS platforms. These four shells can be used to determine the status of the

primary and secondary CA/FS and EMS/BDMS.

You will need the network names and/or addresses of the systems, as well as the root password. These

can be provided to you by the system administrator.

To determine the processes running on the Cisco BTS 10200 Sofswitch, complete the following steps:

Step 1 Ensure that your workstation has connectivity via TCP/IP to communicate with the primary EMS unit.

Step 2 Open four separate Unix shells or XTerm windows. Each window will be dedicated to one of the four

units: primary EMS/BDMS, secondary EMS/BDMS, primary CA/FS, and secondary CA/FS.

Step 3 Enter ssh and the IP address or domain name of the applicable unit at the prompt in each of the four

shells. This will be the unit to which this shell is dedicated.

ssh -l <CLI user name> <ip address>

Each unit in the system responds with its login prompt.

Step 4 Enter the user name root at the login prompt in each of the four shells.

root

Step 5 Enter the root password for the applicable unit at the password prompt in each of the four shells.

Each unit in the system responds with a command prompt.

Step 6 Enter the UNIX command ps -aef at each command prompt to show all processes on each component.

All processes should be in the "running" state. A list of all the BTS 10200 process is contained in the

platform.cfg file located at /opt/OptiCall/CAnnn/bin/platform.cfg (where “CA nnn” is your Call Agent).

Verify Current Status

The Cisco BTS 10200 Softswitch can employ any (or all) of the following signaling protocols:

• SS7—ISUP and TCAP

• SIP—SIP and SIP-T

• MGCP—gateway control

• CAS—DTMF/MF, PBX, 911, PSAP, OSPS

• ISDN—PRI, NI2, and other variants