Troubleshooting guide

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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
OL-5169-01
Chapter 9 Troubleshooting Cisco Media Gateways
Symptoms and Solutions
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Use the VISM dspcd command to display the following types of information:
NODENAME.1.5.VISM8.s > dspcd
ModuleSlotNumber: 5
FunctionModuleState: Mismatch
FunctionModuleType: VISM-8E1
FunctionModuleSerialNum: CAB0246014P
FunctionModuleHWRev: 0.0
FunctionModuleFWRev: 2.2.10g.pm
FunctionModuleResetReason: Reset by ASC from Cell Bus
LineModuleType: LM-RJ48-8T1
LineModuleState: Invalid
mibVersionNumber: 20
configChangeTypeBitMap: CardCnfChng, LineCnfChng
cardIntegratedAlarm: Clear
pcb part no - (800 level): 800-04399-01
pcb part no - (73 level): 73-03618-01
Fab Part no - (28 level): 28-02791-01
PCB Revision: 05
Daughter Card Information:
Daughter Card Serial Number: CAB024601FF
pcb part no - (73 level): 73-03722-01
Fab Part no - (28 level): 28-02905-01
PCB Revision: 02 value = 34 = 0x22 = ’"’
Cannot Use the cc Command to Access a VISM Card
Use the PXM dspcds command to verify if the VISM card is in the active or standby state. If the VISM
card is not in the active or standby state, you cannot use the cc command to access the card.
VISM Card Resets Intermittently
Investigate the following possibilities to determine why the VISM card is resetting intermittently:
• Bad hardware device on the card. Replace any corrupt hardware.
• Daughter card is not attached correctly to the VISM card. As a result, the VISM card is not able to
maintain its abilities. Ensure that the daughter card is making electrical contact to the motherboard,
and is mechanically secure.
VISM Card Does Not Accept a Firmware Download
There must be a VISM card in the slot to which firmware is being downloaded. Ensure that the VISM
card is seated in the slot, and that it is making electrical contacts to the backplane. The card must be in
either the active or boot state. Confirm this is the case and try again.