Troubleshooting guide

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Cisco Broadband Local Integrated Services Solution Troubleshooting Guide
OL-5169-01
Chapter 1 Solution Overview
Solution Components
The following sections describe the individual Cisco BLISS for Cable components in greater detail.
Cable Access Components
The cable access components of the network architecture for the BLISS for Cable 1.5 solution consist
of the following:
Customer Premises Equipment (CPE)
CPE includes all devices at residences/home offices, including:
Motorola SBV4200 Cable Modem
Arris TTN-102A Cable Modem
Hybrid Fiber-Coax (HFC) Network
The HFC network includes the HFC distribution system, which is composed of elements such as
coaxial cables, fiber-optic cables, and fiber-optic nodes to interconnect CPE devices to HFC hubs;
this equipment depends on the service providers network and is discussed only in terms of general
requirements in this document.
Customer Premises Equipment
Customer Premises Equipment (CPE) includes those portions of the architecture located at the
subscribers’ premises, including the following:
Multimedia Terminal Adapters (MTAs)—Cable modems or multimedia terminal adapters (MTAs)
are provided by the subscriber and are a part of this solution. The Motorola SBV4200 cable modem
is representative of this type of equipment; however, it is not sold or supported by Cisco.
The Motorola SBV4200 is based on the Motorola SURFboard® SB4200 Cable Modem and
Motorola's proven cable modem experience. As part of the Motorola Broadband family of telephony
products, the SBV4200 is capable of converging voice and data on one network in one product.
For more information on the Motorola SBV4200, see
http://www.gi.com/catalog/productdetail.asp?image=large&productID=208.
Premises Wiring—Premises wiring is also provided by the subscriber. It may be necessary to place
filters between a customer’s inside wiring and the rest of the network to ensure that a subscriber’s
activities do not adversely affect the rest of the cable plant.
Table 1-2 Cisco NMS/OSS for Broadband Services Components
Component Version
Cisco Broadband Access Center for Cable (BAC-C) 2.5
Cisco Network Registrar (CNR) 6
Cisco Resource Manager Essentials (RME) 3.5
Cisco Broadband Troubleshooter (CBT) 3.0
Cisco Information Center (CIC) 3.5
Cisco Extensible Provisioning and Operations Manager (EPOM) 1.3 and 1.5