Specifications

Scenarios 3-53

NAM / Traffic Analyzer v3.5 Tutorial

Scenarios 3-53

NAM / Traffic Analyzer v3.5 Tutorial

Scenario 4

Listing of Active Calls

Scenario 4

Listing of Active Calls

Click to view

call details

Click to view

call details

Listing of Active Calls

Dean has now looked at his options for analyzing completed calls, but what about calls in progress? The

NAM can provide information about active calls as well (but remember that most information is retrieved at

the end of the call when statistics are passed from the phone to the Cisco Call Manager.)

To see which phones are actively involved in a current call, Dean does the following:

Step 1. Select Monitor > Voice > Active Calls. The Active Calls report is displayed.

Dean can see all calls currently in progress. Notice that the only information available at this time are the call

endpoints (phone numbers, usernames, and IP addresses) and the time the call was initiated. A few more

details about any call, such as the Real-Time Protocol (RTP) port used, can be viewed by doing the

following:

Step 2. Click the Caller Number of the active call to view more details. (See next page.)