Datasheet

Product Bulletin
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Feature Benefits
Ease of use and low initial
investment
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Built for VARs offering managed services to SMB customers
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Intuitive and easy to use system
Distributed and scalable
architecture
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Scales to communicate with up to 100 instances of Cisco Monitor Manager
Web-based access
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Browser-based access from anywhere in the network
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End-customer access to online reports
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Different user roles for administrator, network operations center (NOC) engineer, and
end customer
Central dashboard
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Provides consolidated view of all customer sites being monitored by Cisco Monitor
Manager
Branding
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Branding of customer portal and reports with MSP company name and logo
Alert escalation
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Escalation of alerts to help ensure resolution of network issues in timely manner
Localized report
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Localized monthly network summary report
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Report available in Chinese (Simplified), French, German, Italian, Japanese, and
Spanish
Integrated license report
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Monitors and reports the license status and license expiration dates of all
implementations of Cisco Monitor Manager at SMB locations
Support for external database
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Choice to use common database for several applications.
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(Cisco Monitor Director) Optionally connects to an external database on local or remote
server
Applications
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Manages multitenant units
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Offers VAR managed services: The Cisco Monitor Manager software operates as an
agent for. Cisco Monitor Director to help MSPs offer managed services.
Cisco Discovery Protocol and
Address Resolution Protocol
(ARP)–based network
discovery and complete
topology
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Discovers entire data and Cisco Unified Communications voice network
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Discovers Simple Network Management Protocol (SNMP)–capable and IP-addressable
multivendor devices
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Rich graphical topology views span multiple customer locations, displaying the total
network with unified topologies and interconnections
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Displays network and device-level fault information, device connectivity, and
manageability information
Support for Cisco devices,
SNMP-capable multivendor
devices, and Internet Control
Message Protocol (ICMP)
ping-based monitoring
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Premium support for supported Cisco devices
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Generic SNMP-based management for SNMP-capable multivendor devices
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Basic monitoring for non-SNMP-capable devices
Secure and reliable
communication between SMB
and MSP VAR
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Uses secure and reliable Secure Sockets Layer (SSL) connection to communicate with
Cisco Monitor Manager
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Includes configurable SSL port for improved security
SNMP and highly secure and
reliable channel to the
managed devices
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Uses SNMP to discover, retrieve configuration and performance information, and
manage network elements in the customer’s network
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Uses HTTPS to manage Cisco security appliances
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Cisco Monitor Manager also uses ICMP ping to manage non-SNMP-capable devices.
Individual customer topology
map
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(Cisco Monitor Director) Displays complete network topology of each customer network
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Displays network- and device-level fault information and device connectivity and
manageability information
End-of-sale and end-of-life
reports
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Provides end-of-sale and end-of-life reports to predict network upgrade requirements
Real-time alerts and
notifications through e-mail
and pagers
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Displays real-time fault-monitoring information
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Interfaces to common trouble-ticketing applications
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Displays user-friendly performance charts and graphs
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Generates and dispatches notifications based on user-defined threshold-crossing alerts
Scheduled customized reports
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Generates monthly summary report to keep busy customers updated on the status of
their network
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Through monthly summary report, provides useful information about overall network
health that includes alerts summary and usage trends of various parameters such as
CPU, memory, bandwidth, and so on
Networkwide inventory
collection and reporting
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Provides complete device-inventory information, including card and interface details for
all managed devices in the SMB network
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Provides inventory reports that can be used to keep track of devices and cards in the
SMB network