Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Regular Operations
To enable the sending of GSR messages, perform the following steps:
Step 1 Start a provisioning session as described in the “Starting a Provisioning Session” section on page 3-64.
Step 2 Enter the following command to set the property that enables the sending of GRS messages for CICs
during point code initialization:
prov-ed:ss7path:name=" comp_name ",GRSEnabled=true
Where:
comp_name—MML name for the SS7 signaling service that you want to send GRS messages.
For example, to enable the sending of GRS messages on an SS7 signaling service named ss7svc1, enter
the following command:
prov-ed:ss7path:name=”ss7svc1”,GRSEnabled=true
Step 3 Save and activate your provisioning changes as described in the “Saving and Activating your
Provisioning Changes” section on page 3-65.
Managing Bearer Channels
The operations that you can use to manage an MML session are described in the following sections:
• Verifying Proper Replication of Calls, page 3-52
• Retrieving the States of Bearers Held By a Media Gateway, page 3-53
• Retrieving DPNSS Virtual Bearer Channel Status, page 3-59
• Blocking CICs, page 3-55
• Retrieving the Administrative State, page 3-55
• Retrieving DPNSS Virtual Bearer Channel Status, page 3-59
Verifying Proper Replication of Calls
Perform the steps in the following procedure to ensure that the standby Cisco PGW 2200 Softswitch
becomes fully operational and that it is replicating calls in progress completely:
Caution The following command retrieves the status of all provisioned traffic channels. If you have many traffic
channels, consider limiting the command to a subset of the provisioned channels, perhaps according to
signaling-service-by-signaling-service. For example, to see just the provisioned channels for a signaling
service named ss7svc2, enter the following command: rtrv-tc:name=”ss7svc2”.
Step 1 Log in to the active Cisco PGW 2200 Softswitch, start an MML session, and enter the rtrv-tc:all
command:
Depending on the release of the Cisco PGW 2200 Softswitch software you are running and the type of
configuration you are using on the associated media gateway, the system returns a different set of
responses.