Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Periodic Maintenance Procedures
Step 2 Enter 4 to list the scheduled automatic backup operations.
The system returns a response like the following:
Scheduled Backups
-----------------
NameRetriesTimeoutDayTimeDirectory
Back15 60 everyday12:00/var/cisco
Mybackup030 weekdays04:00/var/cisco
Press enter to continue:
Step 3 Press enter to return to the backup schedule menu. You can either exit the utility or schedule another
backup activity.
Listing the Backup Operation History
To see a history of the last 30 backup operations, perform the following steps:
Step 1 Enter the following UNIX command on the Cisco PGW 2200 Softswitch:
mgcbackup -l
The system returns a response like the following:
Status File
Success /var/Cisco/mgc_venus_20011010_153003_backup
Success /var/Cisco/mgc_venus_20011011_153003_backup
Success /var/Cisco/mgc_venus_20011012_153003_backup
Press enter to continue:
Note If a backup operation fails, the reason for the failure is listed beneath the filename.
Step 2 Press enter to return to the backup schedule menu. You can either exit the utility or schedule another
backup activity.
Performing a License Backup Operation (Release 9.7(3))
On Cisco PGW 2200 Softswitch Release 9.7(3), you must perform a license backup operation to back
up the software license.
Note You receive Cisco PGW 2200 Softswitch license files by email. If you already performed the license
backup, ignore this operation.
To back up a license on the Cisco PGW 2200 Softswitch, you must copy all the files under
/opt/CiscoMGC/license to a secure location. To restore the license files on the Cisco PGW 2200
Softswitch, you must copy these saved license files back to the /opt/CiscoMGC/license folder.