Troubleshooting guide

Contents
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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Retrieving Measurements 3-105
Clearing Measurements 3-106
Retrieving Link or Linkset Measurements 3-106
Retrieving SS7 Signaling Point Measurements 3-108
Retrieving Measurement Thresholds 3-117
Modifying Measurement Thresholds 3-117
Managing Call Detail Records 3-118
Converting Individual CDR Files to ASCII Format 3-118
Converting Individual CDR Files to a Readable Format 3-118
Using the Cisco MGC Viewer Toolkit 3-119
Launching the Cisco MGC Toolbar 3-120
Using the Alarm Viewer 3-121
Using the Call Detail Record Viewer 3-123
Using the Config-Lib Viewer 3-127
Using the Log Viewer 3-128
Using the Measurement Viewer 3-131
Using the Trace Viewer 3-134
Using the Translation Verification Viewer 3-134
Using the File Options Viewer 3-140
Using the MGC Backup Viewer 3-141
Using the MGC Restore Viewer 3-141
CHAPTER 4 Maintenance and Troubleshooting Overview 4-1
Maintenance Strategy Overview 4-1
Troubleshooting Strategy Overview 4-2
Symptoms, Problems, and Solutions 4-2
General Problem-Solving Model 4-2
System Troubleshooting Tools 4-4
Alarms 4-4
Call Traces 4-4
System Logs 4-4
MML Queries 4-5
Cisco Internetwork Management Tools 4-5
Cisco SS7 Interface Diagnostic Commands 4-7
Third-Party Troubleshooting Tools 4-9
Volt-Ohm Meters, Digital Multimeters, and Cable Testers 4-9
Breakout Boxes, Fox Boxes, and BERTs/BLERTs 4-10
Network Monitors and Analyzers 4-10
TDRs and OTDRs 4-11