Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide

OL-0800-14

Chapter 3 Cisco PGW 2200 Softswitch Platform Operations

Daily Tasks

"Platform State:ACTIVE"

"0 critical, 0 major, 0 minor active alarms"

"Machine Congestion Level = MCL 0 (No Congestion), Reason: not applicable"

"Current in progress calls = 0, half calls = 0, full calls = 0, call attempts= 0 cps"

"CPU 0 Utilization = 0 % CPU 1 Utilization = 0 %"

"Memory (KB): 5131609 Free virtual, 5872025 Total virtual, 2097152 Total real, 0 Total

Dial Plan"

"Interval (minutes) 15 60 1440"

"CALL: SuccCall TOT 0 0 0"

"CALL: FailCall TOT 0 0 0"

"CALL: SIPLicRej TOT 0 0 0"

"CALL: H323LicRej TOT 0 0 0"

"CALL: TDMLicRej TOT 0 0 0"

"CALL: TimesTenLicRej TOT 0 0 0"

"Filesystem kbytes used avail capacity Mounted on"

"/dev/md/dsk/d3 1988623 500185 1428780 26% /"

"/dev/md/dsk/d12 57440581 9876786 46989390 18% /opt"

;

Note The number of in-progress calls does not reflect the actual number of active calls. When an E1 link in a

PBX comes up, CRMs are sent to the PBX for each channel to ensure that there are no active calls present

in the PBX. The CRMs are sent to maintain synchronization after a link failure on the IP side. These

CRMs are treated as active calls, which increases the number of in-progress calls returned by this

command.

If over 80 percent of CPU resources are being used over an extended period, you should contact the Cisco

TAC for assistance. See the “Obtaining Documentation and Submitting a Service Request” section on

page xviii for more information on contacting the Cisco TAC.

If the response to the command indicates that the percentage of disk space capacity is at 90 percent or

higher, you must delete files from your disk, as described in the “Deleting Unnecessary Files to Increase

Available Disk Space” section on page 6-169.

Verifying the Number of Active Processes

You should check the number of active processes on the Cisco PGW 2200 Softswitch daily. To check,

log into the active Cisco PGW 2200 Softswitch and use the following UNIX command:

ps -ef

The system returns a response similar to the following:

UID PID PPID C STIME TTY TIME CMD

root 0 0 0 10:28:20 ? 0:00 sched

root 1 0 0 10:28:20 ? 0:27 /etc/init -

root 2 0 0 10:28:20 ? 0:00 pageout

root 3 0 0 10:28:20 ? 1:01 fsflush

root 174 173 0 10:29:03 ? 0:00 /usr/sbin/ntpdate -s -w 172.24.239.41

root 148 1 0 10:28:48 ? 0:00 /usr/lib/nfs/lockd

root 617 1 0 10:29:23 console 0:00 /usr/lib/saf/ttymon -g -h -p va-hoover console

root 237 1 0 10:29:06 ? 0:00 /opt/TimesTen32/32/bin/timestend

root 116 1 0 10:28:36 ? 0:00 /usr/sbin/keyserv

root 114 1 0 10:28:36 ? 0:00 /usr/sbin/rpcbind

root 616 1 0 10:29:23 ? 0:00 /usr/lib/saf/sac -t 300

root 141 1 0 10:28:47 ? 0:00 /usr/sbin/inetd -s

daemon 146 1 0 10:28:48 ? 0:00 /usr/lib/nfs/statd

root 165 1 0 10:29:02 ? 0:11 /usr/lib/autofs/automountd