Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Daily Tasks
• RINH—SS7 remote inhibit
• RSTR—SS7 restricted
• SERR—SS7 signal error
• STBY—Cause standby
• SUPPENT—Supporting entity
• TPATH—Traffic path
• UNK—Cause unknown
Verifying CIC States
You should verify the status of your circuit identification codes (CICs) in groups, to ensure that you have
current state information. Retrieving the status of all of your CICs at once takes some time. It takes more
time to page through the information.
To verify the status of CICs provisioned on your Cisco PGW 2200 Softswitch in groups, perform the
following steps:
Step 1 Log in to the active Cisco PGW 2200 Softswitch.
Step 2 Start an MML session.
Step 3 Enter the following command:
rtrv-cic: sig_srv :cic= number [,rng= range ]
Where:
• sig_srv—MML name of the signaling service that is associated with the displayed CICs.
• number—A valid CIC number.
• range—Specifies a range of CICs for the system to retrieve. The system displays the status of all
CICs between number and number+range.
For example, the following MML command retrieves bearer channel information for CICs 10 to 15 on
signaling service c7s-1:
rtrv-cic:c7s-1:cic=10,rng=5
When the Cisco PGW 2200 Softswitch software is configured for signaling, the system returns a
response like the following:
Media Gateway Controller - MGC-04 2000-04-05 08:05:54
M RTRV
"c7s-1:CIC=10,PST=IS,CALL=IDLE,BLK=NONE"
"c7s-1:CIC=11,PST=IS,CALL=IDLE,BLK=NONE"
"c7s-1:CIC=12,PST=IS,CALL=IDLE,BLK=NONE"
"c7s-1:CIC=13,PST=IS,CALL=IDLE,BLK=NONE"
"c7s-1:CIC=14,PST=IS,CALL=IDLE,BLK=NONE"
"c7s-1:CIC=15,PST=IS,CALL=IDLE,BLK=NONE"
When the Cisco PGW 2200 Softswitch software is configured for call control, the system returns a
response similar to the following:
Media Gateway Controller - MGC-04 2000-04-05 08:05:54
M RTRV
"c7s-1:CIC=10,PST=IS,CALL=IDLE,GW_STAT=CXN_IS,BLK=NONE"
"c7s-1:CIC=11,PST=IS,CALL=IDLE,GW_STAT=CXN_IS,BLK=NONE"