Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Daily Tasks
• FLD—Failed.
• FOOS—Forced out of service.
• RST—Reset.
• RSTO—Restored.
• UND—Undefined.
Note If you enter the rtrv-dest MML command after a switchover occurs, the state of some of the
signaling services might be listed as undefined (UND). UND is the default state for a signaling
service when the system starts. In this instance, UND indicates that the
Cisco PGW 2200 Softswitch has not received a service state message for the associated signaling
service since the switchover occurred. No user action is required.
Verifying State of all SS7 Routes
To verify the status of all of the SS7 routes provisioned on your Cisco PGW 2200 Softswitch, perform
the following steps:
Step 1 Log in to the active Cisco PGW 2200 Softswitch.
Step 2 Start an MML session.
Step 3 Enter the following command:
rtrv-rte:all
The system returns a message similar to the following:
Media Gateway Controller - MGC-01 2002-05-22 15:19:51 M RTRV
"ss7srv1:linkset1,APC=apc-1,OPC=opc-1,PRIO=1,PST=IS,SST=NA"
"ss7srv1:linkset2,APC=apc-2,OPC=opc-1,PRIO=1,PST=IS,SST=NA"
"ss7srv2:linkset1,APC=apc-3,OPC=opc-2,PRIO=1,PST=IS,SST=NA"
"ss7srv2:linkset2,APC=apc-3,OPC=opc-2,PRIO=1,PST=IS,SST=NA"
"ss7srv3:linkset1,APC=apc=4,OPC=opc-3,PRIO=1,PST=IS,SST=NA"
"ss7srv3:linkset2,APC=apc=4,OPC=opc-4,PRIO=1,PST=IS,SST=NA"
Step 4 If the primary service state is not IS for any of the routes, check your alarms-retrieval MML session for
signaling-related alarms. The “Monitoring the Alarms Status” section on page 3-7 describes the method
for setting up an alarms-retrieval MML session.
If a signaling-related alarm appears, you can determine the appropriate course of action by searching for
the corrective actions for that alarm in the “Alarm Troubleshooting Procedures” section on page 6-4. If
the alarm is not in that section, corrective action is not required. More information on the alarm can be
found in Cisco PGW 2200 Softswitch Release 9 Messages Reference.
You can also find additional information on the conditions that caused the alarms by viewing the system
logs. The logs can be viewed using the log viewer, part of the Cisco MGC viewer toolkit. For information
on using the log viewer, see the “Using the Log Viewer” section on page 3-128.