Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Daily Tasks
Output of rtrv-alms MML command
MGC-01 - Media Gateway Controller 2008-4-21 03:14:42.733 EDT
M RTRV
"ss7svc1: 2008-4-21 03:12:15.563 EDT,ALM=\"SS7 SIG SRVC UNAVAIL\",SEV=MJ"
In this example, the component that generates the alarm is ss7svc1. The timestamp for this alarm is
2008-4-21 03:12:15.563 EDT. The alarm category indicates that an SS7 signaling service is unavailable.
The severity for this alarm is major.
Details for this alarm
To view the detailed description, cause, alarm type, severity, and action of this alarm, see Cisco PGW
2200 Softswitch Release 9 Messages Reference at:
http://www.cisco.com/en/US/docs/voice_ip_comm/pgw/9/system/message/errmsg.html
Alarm Log
To view the archived alarm, view alm.csv in the folder /opt/CiscoMGC/var/log.
...
0, 1208761935,127,0,2,”SS7 Signaling Service Unavailable”, “ss7svc1“, “IosChanMgr”
...
See the “Understanding the Format of Log Files Archived Using Data Dumper” section on page A-5 for
the detailed information on the alarm log format.
Verifying the Status of all Signaling Services
To verify the status of all the signaling services that are provisioned on your Cisco PGW 2200
Softswitch, perform the following steps:
Step 1 Log in to the active Cisco PGW 2200 Softswitch, start an MML session, and enter the following
command:
rtrv-dest:all
The system returns a response similar to the following:
Media Gateway Controller - MGC-04 2000-04-05 08:05:36
M RTRV
"sigsrv1:PKG=SS7-ANSI,ASSOC=SWITCHED,PST=IS,SST=UND"
"sigsrv2:PKG=SS7-ANSI,ASSOC=SWITCHED,PST=IS,SST=UND"
"sigsrv3:PKG=SS7-ANSI,ASSOC=SWITCHED,PST=IS,SST=UND"
"sigsrv4:PKG=SS7-ANSI,ASSOC=SWITCHED,PST=IS,SST=UND"
"sigsrv5:PKG=SS7-ANSI,ASSOC=SWITCHED,PST=IS,SST=UND"
"sigsrv6:PKG=SS7-ANSI,ASSOC=SWITCHED,PST=IS,SST=UND"
"eisupftsvc:PKG=EISUP,ASSOC=SWITCHED,PST=IS,SST=UND"
"eisupsvc1:PKG=EISUP,ASSOC=SWITCHED,PST=IS,SST=UND"