Troubleshooting guide

Index
IN-5
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
abnormal termination trace 6-167
bearer channels, stopping on 6-144
CICs, stopping on 6-147
Cisco MGC, fails at 6-152
Cisco MGC, stopping on 6-145
hung, diagnosing 6-165
media gateway, stopping on 6-145
signaling service, stopping on 6-145
SIP-to-SIP, stopping 6-155
spans, stopping calls on 6-146
state audit 6-144
trunk groups, stopping on 6-145
call trace
alternatives
6-165
deleting files 6-163
names of open traces, retrieving 6-161
performing 6-156
starting 6-156
stopping 6-161
tools for troubleshooting 4-4
understanding 6-163
viewing 3-134
call trace viewer
trace actions
3-134
trace selection 6-162
CDRs
ASCII format, converting files
3-118
data dumper, configuring A-2
data dumper, configuring to support BAMS A-4
dumper sink log file parameters (table) A-2
not being generated 6-181
readable format, converting files 3-118
searching 3-125
viewer, configuring 3-124
viewing 3-125
CDR viewer
config tab window (figure)
3-125
configuring
query tab window (figure)
3-126
using 3-123
CICs
administrative state, retrieving
3-59
administrative state, setting 6-128
blocking 3-55
calls, stopping 6-147
call state audit 6-144
call states (table) 3-16
circuit block types (table) 3-17
hung, manually resolving 6-142
hung, resolving 6-141
media gateway states (table) 3-17
primary service states (table) 3-16
querying states 6-129
resetting 6-140
resolving state mismatch 6-131
states, understanding 3-16
states, verifying 3-15
stuck, manually resolving 6-142
stuck, resolving 6-141
unblocking 6-139
Cisco MGC
checking equipment status
5-2
viewer toolkit
toolbar (figure)
3-120
Cisco MGC log file
alm.csv
A-1
cdr.bin A-1
meas.csv A-1
mml.log A-1
platform.log A-1
Cisco MGC node connectivity (figure) 1-4
Cisco MGC toolbar (figure) 3-120
Cisco Switches
power on procedure
2-4
config-lib viewer 3-127, 3-128
config-lib viewer (figure) 3-128
configuration
export, failure
6-180