Troubleshooting guide

Index
IN-4
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Leg2deleteChanUnpackError resolution 6-82
Leg2notifyRequestAckUnpackError
resolution
6-82
Leg2notifyUnpackError resolution 6-82
tools for troubleshooting 4-4
troubleshooting procedures 6-4
troubleshooting using alarms 6-3
UCM
CCodeModfailed resolution
6-83
MGCPDIALAuthFail resolution 6-86
understanding 3-7
viewing and searching 3-121
Virtual_IP_Addr Mismatch resolution 6-87
Wrong IP Path resolution 6-88
XE Rsrc Fail resolution 6-89
alarm viewer
(figure)
3-121
log record view tab window (figure) 3-123
viewing and searching 3-121
association
alarm resolution
6-122
associations
primary service states (table)
3-50
secondary service states (table) 3-51
state, changing 6-107
state, retrieving 3-50
automatic congestion control
managing incoming load control
3-91
managing outgoing load control 3-103
automatic congestion control See ACC
automatic system log rotation
3-28
B
backing up system software
Cisco MGC software
3-29
BAMS
data dumper, configuring
A-4
bearer channels
3.1 KHz calls fail
6-153
administrative state, retrieving 3-55
calls, stopping 6-144
call state audit 6-144
CIC
state mismatch, resolving
6-131
states, querying 6-129
CICs
blocking
3-55
hung, manually resolving 6-142
hung, resolving 6-141
resetting 6-140
stuck, manually resolving 6-142
stuck, resolving 6-141
unblocking 6-139
Cisco MGC, calls fail at 6-152
Cisco MGC, stopping calls on 6-145
continuity test, manual 6-149
continuity test, verifying settings 6-149
ISDN category 3 calls fail 6-153
ISDN D-channel discrepancies 6-137
managing 3-52
media gateway, retrieving states held by 3-53
media gateway IP destination is OOS 6-151
media gateway IP links are OOS 6-151
MGCP media gateway, auditing 6-148
replication of calls, verifying 3-52
RLM, modifying timers 6-112
spans, stopping calls on 6-146
C
call detail records See CDRs
call detail record viewer
Config tab window (figure)
3-125
Query tab window (figure) 3-126
call engine process 1-9
call instance component 1-10
calls