Troubleshooting guide

3-7
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Daily Tasks
Monitoring the Alarms Status
If you monitor the alarm status of the Cisco PGW 2200 Softswitch continuously, you can determine how
often a particular alarm occurs in a specific period. To monitor the alarm status of the Cisco PGW 2200
Softswitch continuously, perform the following steps:
Step 1 Log in to the active Cisco PGW 2200 Softswitch, start an MML session, and enter the following
command:
rtrv-alms::cont
The system returns a response that shows all active alarms:
MGC-01 - Media Gateway Controller 2001-11-16 11:57:54.949 EST
M RTRV
"AMDMPR-01: 2001-11-16 11:57:54.583 EST,ALM=\"MAJOR M-OOS\",SEV=MJ"
"CDRDMPR-01: 2001-11-16 11:57:54.583 EST,ALM=\"MAJOR M-OOS\",SEV=MJ"
"MMDB-01: 2001-11-16 11:57:54.583 EST,ALM=\"SOFTW NON\",SEV=MJ"
"MMDB-01: 2001-11-16 11:57:54.583 EST,ALM=\"MINOR M-OOS\",SEV=MN"
"MEASAGT: 2001-11-16 11:57:54.583 EST,ALM=\"SOFTW NON\",SEV=MJ"
"MEASAGT: 2001-11-16 11:57:54.583 EST,ALM=\"MAJOR M-OOS\",SEV=MJ"
"UNK: 2001-11-16 11:57:54.583 EST,ALM=\"CHAN BAD TOT 15\",SEV=MN"
"UNK: 2001-11-16 11:57:54.583 EST,ALM=\"CHAN BAD TOT 60\",SEV=MN"
"UNK: 2001-11-16 11:57:54.583 EST,ALM=\"CHAN BAD TOT 24\",SEV=MN"
"UNK: 2001-11-16 11:57:54.583 EST,ALM=\"CHAN BAD TOT 15\",SEV=MN"
"UNK: 2001-11-16 11:57:54.583 EST,ALM=\"CHAN BAD TOT 60\",SEV=MN"
"UNK: 2001-11-16 11:57:54.583 EST,ALM=\"CHAN BAD TOT 24\",SEV=MN"
;
Step 2 If an alarm appears, determine the appropriate course of action by referring to the listing for that alarm
in Cisco PGW 2200 Softswitch Release 9 Messages Reference. For detailed descriptions of the actions
that are required to resolve the problems that are associated with the alarm, see the “Alarm
Troubleshooting Procedures” section on page 6-4.
You can also find additional information on the conditions that caused the alarms by viewing the system
logs. You can view the logs using the log viewer, part of the Cisco MGC viewer toolkit. For information
on using the log viewer, see the “Using the Log Viewer” section on page 3-128.
Press Ctrl-C to stop the alarm monitor.
Note When you begin to monitor alarms continuously, you must open another MML session to
perform any additional tasks. See the “Starting an MML Session” section on page 3-2 for more
information on starting additional MML sessions.
Understanding Alarms
The following subsections describe each of the message components for the typical alarm response that
is shown below:
"LPC-01: 2001-02-26 09:16:07.806 EST,ALM=\"SCMGC MTP3 COMM FAIL\",SEV=MJ"
"IOCM-01: 2001-02-26 09:17:00.690 EST,ALM=\"Config Fail\",SEV=MN"
"MGC1alink2: 2001-02-26 09:17:47.224 EST,ALM=\"SC FAIL\",SEV=MJ"
"MGC1alink3: 2001-02-26 09:17:47.225 EST,ALM=\"SC FAIL\",SEV=MJ"