Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Daily Tasks
Verifying That Processes Are Running
To verify that the processes on your Cisco PGW 2200 Softswitch are running, perform the following
steps:
Step 1 Log in to the active Cisco PGW 2200 Softswitch, start an MML session, and enter the following
command:
rtrv-softw:all
The system returns a response like the following:
Note The following sample output was generated by Cisco PGW 2200 Softswitch Release 9.7(3) Patch 14
software. The system output varies based on your software version, patch version, and configuration.
MGC-01 - Media Gateway Controller 2008-04-16 00:22:02.696 EDT
M RTRV
"CFM-01:RUNNING ACTIVE"
"ALM-01:RUNNING ACTIVE"
"MM-01:RUNNING ACTIVE"
"AMDMPR-01:RUNNING ACTIVE"
"CDRDMPR-01:RUNNING ACTIVE"
"DSKM-01:RUNNING IN N/A STATE"
"MMDB-01:RUNNING IN N/A STATE"
"POM-01:RUNNING ACTIVE"
"MEASAGT:RUNNING ACTIVE"
"OPERSAGT:RUNNING ACTIVE"
"Replic-01:RUNNING ACTIVE"
"ENG-01:RUNNING ACTIVE"
"IOCM-01:RUNNING ACTIVE"
"TCAP-01:RUNNING IN N/A STATE"
"FOD-01:RUNNING IN N/A STATE"
"LMAGT-01:RUNNING ACTIVE"
"pril3-1:RUNNING IN N/A STATE"
"mgcp-1:RUNNING IN N/A STATE"
<Press 'SPACE' for next page, 'Enter' for next line or 'q' to quit this output>
"h248-1:RUNNING IN N/A STATE"
"sip-1:RUNNING IN N/A STATE"
"eisup-1:RUNNING IN N/A STATE"
"eisup-2:RUNNING IN N/A STATE"
"ss7-i-1:RUNNING IN N/A STATE"
"m3ua-1:RUNNING IN N/A STATE"
"sua-1:RUNNING IN N/A STATE"
"iua-1:RUNNING IN N/A STATE"
Note If any of the processes stop, you can see “process name:STOPPED” in the system output.
Note If you enter this MML command on the standby Cisco PGW 2200 Softswitch, the state of the
processes is either RUNNING STANDBY or RUNNING IN N/A STATE.
Step 2 If any of the processes are initializing, wait a few moments and repeat Step 1. If that process is still
initializing, contact the Cisco TAC for assistance. See the “Obtaining Documentation and Submitting a
Service Request” section on page xviii for more information on contacting the Cisco TAC.