Troubleshooting guide

3-3
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 3 Cisco PGW 2200 Softswitch Platform Operations
Daily Tasks
"Hardware platform:sun4u sparc SUNW,Sun-Fire-V210"
"Vendor:"Cisco Systems, Inc.""
"Location:MGC-01 - Media Gateway Controller"
"Version:"9.8(1)""
"Platform State:ACTIVE"
The valid values for the Platform State field are ACTIVE, STANDBY, or OOS.
Step 2 Log into the other Cisco PGW 2200 Softswitch, start an MML session, and enter the following command
to determine its platform state:
rtrv-ne
The system should return a message that indicates that it is in either the active or standby platform state.
If the Cisco PGW 2200 Softswitches changed their platform state, determine why the switchover
occurred by searching the contents of the active system log file, as described in the “Viewing System
Logs” section on page 6-90.
Under normal operations, one Cisco PGW 2200 Softswitch should be active and the other Cisco PGW
2200 Softswitch should be standby.
If the platform state of either Cisco PGW 2200 Softswitch is OOS, check the alarms that are described
in the “Monitoring the Alarms Status” section on page 3-7. Perform the actions necessary to correct the
condition that caused the associated alarms. The alarms that require you to take corrective action and
their associated actions can be found in the “Alarm Troubleshooting Procedures” section on page 6-4. A
complete listing of alarms can be found in the Cisco PGW 2200 Softswitch Release 9 Messages
Reference.
If the platform state of both Cisco PGW 2200 Softswitches is active, proceed to Step 5.
Step 3 Use the following command to quit the MML session:
quit
Step 4 Verify that the active configuration has not changed using the following UNIX commands:
cd /opt/CiscoMGC/etc
ls -l
The system returns a response like the following:
total 35350
-rw-r--r-- 1 mgcusr mgcgrp 38240 May 8 10:46 02.trigger
-rw-rw-r-- 1 mgcusr mgcgrp 20488 Oct 10 2000 64eisup.bat
lrwxrwxrwx 1 mgcusr mgcgrp 43 Aug 1 18:55 active_link ->
/opt/CiscoMGC/etc/CONFIG_LIB/CFG_pol-addipl
-rw-rw-rw- 1 mgcusr mgcgrp 30907 Jul 24 15:29 alarmCats.dat
-rw-rw-rw- 1 mgcusr mgcgrp 2064 Jun 4 10:57 alarmTable.dat
-rw-rw-rw- 1 mgcusr mgcgrp 0 Jun 4 10:57 auxSigPath.dat
Identify the active_link file. The listing indicates which configuration is currently active. The active
configuration in the example is CFG_pol-addipl.
If the configuration has changed, compare the active configuration to the previous configuration.
Step 5 Collect system data according to the “Collecting System Data for Cisco TAC” section on page 6-93 and
contact the Cisco TAC to analyze the problem further and determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.