Troubleshooting guide

B-17
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Appendix B Troubleshooting Cisco ITP-L Signaling
Cisco ITP-L Error Messages
Cisco ITP-L Error Messages
Table B-4 lists the Cisco ITP-L error messages that the Cisco PGW 2200 Softswitch broadcasts.
Table B-4 Cisco ITP-L Error Messages
Message Name Definition Recommended Action
OWNERR, PQUICC, LOG_ERR,
MSG_TRACEBACK| MSG_PROCESS
An internal software error has occurred. Call your technical support representative
for a software upgrade for the Cisco
ITP-L.
INITFAIL, PQUICC, LOG_ALERT,
0, ”PQUICC(%d%%d),
SCC%d init failed”
The software failed to initialize and restart a
1T serial card.
Clear the serial interface. If the message
recurs, call your technical support
representative for assistance.
CTSLOST, PQUICC, LOG_ALERT,
0, ”PQUICC(%d%%d),
Clear to Send Lost”
The CTS
1
input signal on a DTE
2
serial
interface became inactive while transmitting a
frame. This message results from a
communication line failure or cable
disconnection.
Check the serial interface cable and
communication equipment, such as the
CSU/DSU
3
.
UNDERFLO, PQUICC, LOG_ALERT,
0, ”PQUICC(%d%%d),
Transmit Underflow”
While transmitting a frame, the local buffer of
the serial controller chip received insufficient
data. Data could not be transferred to the chip
fast enough to keep pace with its output rate.
Normally, such a problem is temporary,
depending on transient peak loads within the
system.
The system should recover; no action is
required.
LINEFLAP, PQUICC, LOG_ALERT,
0, ”PQUICC(%d%%d), Excessive
modem control changes”
The system received too many modem control
signal interrupts. Modem control signals are
hardware handshake signals between data
terminal equipment (DTE) and data
communications equipment (DCE). The
signals include either a data carrier detect
(DCD) or a data set ready (DSR), or both.
Check the serial interface cable. The error
can occur if the cable is disconnected or
has become loose and is picking up noise.
If the cable appears to be connected
correctly, check the equipment that is
connected to the cable.
BADHDXFSM, PQUICC,
LOG_ALERT, 0,
”PQUICC(%d%%d), Unexpected
HDX state %d, event %d”
A bad event was detected in the state machine
for half duplex transmission/reception.
Copy the error message exactly as it
appears, and report it to your Cisco
technical support representative.
TOOSMALL, PQUICC, LOG_ALERT,
0, "PQUICC(%d/%d), packet
was less than 2 bytes"
A small packet (less than 2 bytes) was queued
up for transmission. The interface cannot
process such small packets for transmission.
The system should recover. No action is
required. If the message recurs, it might
indicate a hardware error that is related to
data traffic patterns. Copy the error
message exactly as it appears, and report
it to your Cisco technical support
representative.