Troubleshooting guide

CHAPTER

3-1

Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide

OL-0800-14

Cisco PGW 2200 Softswitch Platform Operations

Revised: March 11, 2011, OL-0800-14

This chapter presents recommended operating procedures for the Cisco PGW 2200 Softswitch platform.

Ensure that all components are correctly installed, configured, and provisioned according to the

instructions provided in the relevant documentation. All components should have started successfully,

as described in Chapter 2, “Cisco PGW 2200 Softswitch Platform Component Startup and Shutdown

Procedures.”

Note To operate the Cisco PGW 2200 Softswitch, you should understand the complexities of the system, be

experienced in administering the system, and be capable of using the UNIX operating system with

system-administrator proficiency.

This chapter contains the following sections:

• Daily Tasks, page 3-1

• Periodic Maintenance Procedures, page 3-23

• Regular Operations, page 3-38

Daily Tasks

The following section details the procedures you should perform on a daily basis on the Cisco PGW 2200

Softswitch. These procedures use Man-Machine Language (MML) and UNIX commands. These

procedures can also be performed using the optional Cisco MGC Node Manager (MNM) application.

For more information on using the Cisco MNM to operate the Cisco PGW 2200 Softswitch, see the Cisco

Media Gateway Controller Node Manager User Guide.

The tasks that you should perform daily are presented in the following sections:

• Starting an MML Session, page 3-2

• Verifying the Platform State of the Cisco PGW 2200 Softswitches, page 3-2

• Verifying That Processes Are Running, page 3-4

• Monitoring the Alarms Status, page 3-7

• Verifying the Status of all Signaling Services, page 3-9

• Verifying State of all SS7 Routes, page 3-12

• Verifying CIC States, page 3-15