Troubleshooting guide

A-5
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Appendix A Configuring Cisco PGW 2200 Softswitch Log Files
Configuring the Data Dumper
Step 10 Restart the Cisco PGW 2200 Softswitch software using the procedure that is described in the “Starting
the Cisco PGW 2200 Softswitch Software” section on page 2-2. The procedure is complete.
Step 11 Repeat Step 1 through Step 7 on your standby Cisco PGW 2200 Softswitch.
Step 12 Log on to the active Cisco PGW 2200 Softswitch, start an MML session and perform a manual
switchover as described in the “Performing a Manual Switchover” section on page 3-96.
Caution Switchover operations cause the loss of all SS7 messages that are transmitted to the Cisco PGW 2200
Softswitch for approximately three seconds. This switchover affects in-progress as well as new calls.
Step 13 Once the manual switchover is complete, repeat Step 10 on the newly active Cisco PGW 2200
Softswitch. The procedure is complete.
Understanding the Format of Log Files Archived Using Data Dumper
Three log-file types are archived in the $BASEDIR/var/spool directory using the data dumper: alarms,
measurements, and CDRs. The archive files for alarms and measurements are stored as ASCII text files.
This section describes the format of these files. CDRs are stored as binary files and are not discussed
here. For a description of the elements of CDR files, see
Cisco PGW 2200 Softswitch Release 9 Billing Interface Guide.
The following sample shows the content of an archived alarm file:
0,1012522984,761,1,0,"Failover daemon in INIT state","FOD-01","unknown"
0,1012522989,880,1,0,"Failover daemon in SLAVE state","FOD-01","unknown"
0,1012522991,893,1,1,"Warm Start Initiated","IOCM-01","IosChanMgr"
0,1012522992,932,0,0,"Excessive bit error ratio detected from frame alignment
signal","enif1","IosChanMgr"
0,1012522992,936,0,0,"Excessive bit error ratio detected from frame alignment
signal","enif2","IosChanMgr"
0,1012522992,939,0,0,"Reset Config Failed","dpc1","IosChanMgr"
0,1012522992,939,1,2,"Point Code Unavailable","dpc1","IosChanMgr"
0,1012522992,958,0,0,"Reset Config Failed","dpc2","IosChanMgr"
0,1012522992,958,1,2,"Point Code Unavailable","dpc2","IosChanMgr"
0,1012522992,975,0,0,"Reset Config Failed","dpc-11","IosChanMgr"
0,1012522992,975,1,2,"Point Code Unavailable","dpc-11","IosChanMgr"
0,1012522993,37,0,0,"Reset Config Failed","dpc-12","IosChanMgr"
0,1012522993,38,1,2,"Point Code Unavailable","dpc-12","IosChanMgr"
0,1012522993,83,0,0,"Reset Config Failed","dpc-13","IosChanMgr"
0,1012522993,83,1,2,"Point Code Unavailable","dpc-13","IosChanMgr"
0,1012522993,99,0,0,"Reset Config Failed","dpc-14","IosChanMgr"
0,1012522993,123,1,2,"Point Code Unavailable","dpc-14","IosChanMgr"
0,1012522993,139,0,0,"Reset Config Failed","dpc-15","IosChanMgr"
0,1012522993,139,1,2,"Point Code Unavailable","dpc-15","IosChanMgr"
0,1012522993,155,0,0,"Reset Config Failed","dpc-16","IosChanMgr"
0,1012522993,156,1,2,"Point Code Unavailable","dpc-16","IosChanMgr"