Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
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Appendix A Configuring Cisco PGW 2200 Softswitch Log Files
Configuring the Data Dumper
Step 9 Repeat Step 1 through Step 5 on your standby Cisco PGW 2200 Softswitch.
Step 10 Log on to the active Cisco PGW 2200 Softswitch, start an MML session and perform a manual
switchover as described in the “Performing a Manual Switchover” section on page 3-96.
Warning Switchover operations cause the loss of all SS7 messages that are transmitted to the Cisco PGW 2200
Softswitch for approximately 3 seconds. This switchover affects in-progress as well as new calls.
Step 11 Once the manual switchover is complete, repeat Step 10 on the newly active Cisco PGW 2200
Softswitch. The procedure is complete.
Configuring the Data Dumper to Support BAMS
If you intend to use the Billing and Measurements Server (BAMS) to retrieve CDRs from the Cisco PGW
2200 Softswitch, perform the following procedure to configure the data dumper to support the BAMS:
Step 1 Log into the active Cisco PGW 2200 Softswitch and change to the /opt/CiscoMGC/etc directory by
entering the following UNIX command:
cd /opt/CiscoMGC/etc
Step 2 Use a text editor, such as vi, to open the dmprSink.dat file.
Step 3 In the callDetail line of the file, find the following directory path:
“../var/spool”
Step 4 Modify that directory path to point to the /opt/CiscoMGC/var/bam directory, as shown by the following
directory path:
“../var/bam”
Step 5 Save your changes and exit the text editor.
Step 6 Change to the /opt/CiscoMGC/etc/active_link directory by entering the following UNIX command:
cd /opt/CiscoMGC/etc/active_link/
Step 7 Repeat Step 2 through Step 5 for the version of dmprSink.dat stored in this directory.
Step 8 If your system uses a continuous service configuration (including an active and standby Cisco PGW
2200 Softswitch), perform Step 11, Step 12, and Step 13 to update the settings on the standby Cisco
PGW 2200 Softswitch and to load the new dmprSink.dat settings.
If your system uses a simplex configuration (a single Cisco PGW 2200 Softswitch), perform Step 9 and
Step 10 to load the new dmprSink.dat settings.
Step 9 Stop the Cisco PGW 2200 Softswitch software by using the procedure that is described in the “Shutting
Down the Cisco PGW 2200 Softswitch Software Manually” section on page 2-4.
Caution Stop the Cisco PGW 2200 Softswitch software only while in contact with Cisco Technical Assistance
Center (TAC) personnel. See the “Obtaining Documentation and Submitting a Service Request” section
on page xviii for information on contacting the Cisco TAC.