Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Appendix A Configuring Cisco PGW 2200 Softswitch Log Files
Configuring the Data Dumper
Note Starting with Release 9.3(2), empty alarm log files are no longer archived, and CDR log files are
not archived to the standby Cisco PGW 2200 Softswitch. In prior releases, empty alarm log files
and CDR log files would be archived on both Cisco PGW 2200 Softswitches.
To configure the dmprSink.dat file fields, use this procedure:
Step 1 Log in to the active Cisco PGW 2200 Softswitch and change to the /opt/CiscoMGC/etc directory by
entering the following UNIX command:
cd /opt/CiscoMGC/etc
Step 2 Use a text editor, such as vi, to open and edit the dmprSink.dat file fields that you want to change.
Note If you intend to use the BAMS to collect CDRs, proceed to the “Configuring the Data Dumper
to Support BAMS” section on page A-4, for information on how to configure the data dumper
to support BAMS.
Step 3 Save your changes and exit the text editor.
Step 4 Change to the /opt/CiscoMGC/etc/active_link directory by entering the following UNIX command:
cd /opt/CiscoMGC/etc/active_link/
Step 5 Repeat steps 2 and 3 for the version of dmprSink.dat stored in this directory.
Step 6 If your system uses a continuous service configuration (including an active and standby Cisco PGW
2200 Softswitch), perform Step 9, Step 10, and Step 11 to update the settings on the standby Cisco PGW
2200 Softswitch and to load the new dmprSink.dat settings.
If your system uses a simplex configuration (a single Cisco PGW 2200 Softswitch), perform steps 7 and
8 to load the new dmprSink.dat settings.
Step 7 Stop the Cisco PGW 2200 Softswitch software by using the procedure that is described in the “Shutting
Down the Cisco PGW 2200 Softswitch Software Manually” section on page 2-4.
Caution Stop the Cisco PGW 2200 Softswitch software only while in contact with Cisco Technical Assistance
Center (TAC) personnel. See the “Obtaining Documentation and Submitting a Service Request” section
on page xviii for information on contacting the Cisco TAC.
Step 8 Restart the Cisco PGW 2200 Softswitch software by using the procedure that is described in the
“Starting the Cisco PGW 2200 Softswitch Software” section on page 2-2. The procedure is complete.
7 0 Defines the maximum size of the log file in bytes before it is moved
to the spool directory. If this value is set to 0, the available disk space
is the only factor that limits the size of the file.
8 15 Defines the maximum time, in minutes, the file is allowed to remain
open, before it is flushed or moved to the spool directory. If there is
no data in the file, it is not flushed when the time limit expires. If you
set this value to 0, there is no time limit.
Table A-2 Dumper Sink Log File Parameters (continued)
Field Number Default Value Description