Troubleshooting guide
Contents
iv
Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Shutting Down the Cisco PGW 2200 Softswitch Hardware 2-5
Cisco SS7 Interface Shutdown Procedure 2-5
Cisco Switch Shutdown Procedure 2-6
CHAPTER
3 Cisco PGW 2200 Softswitch Platform Operations 3-1
Daily Tasks 3-1
Starting an MML Session 3-2
Verifying the Platform State of the Cisco PGW 2200 Softswitches 3-2
Verifying That Processes Are Running 3-4
Understanding Processes 3-5
Monitoring the Alarms Status 3-7
Understanding Alarms 3-7
An Alarm Example 3-8
Verifying the Status of all Signaling Services 3-9
Understanding the Signaling Service State Information 3-10
Verifying State of all SS7 Routes 3-12
Understanding the SS7 Route State Information 3-13
Verifying CIC States 3-15
Understanding CIC States 3-16
Verifying System Statistics 3-18
Verifying the Number of Active Processes 3-19
Verifying the Number of Users 3-21
Verifying Available Virtual Memory 3-21
Verifying Available Memory on the Cisco ITP-Ls 3-22
Periodic Maintenance Procedures 3-23
Automatic Disk Space Monitoring 3-24
Configuring Disk Monitor 3-26
Automatic System Log Rotation 3-28
Rotating System Logs Manually 3-28
Creating a Disaster Recovery Plan 3-28
Backing Up System Software 3-29
Backup Procedures for Cisco PGW 2200 Softswitch Software 3-30
Processing a Core Dump File 3-38
Regular Operations 3-38
Managing MML Sessions 3-39
Displaying Previously Entered MML Commands 3-39
Displaying Information About MML Commands 3-40
Re-entering Previously Entered MML Commands 3-41
Retrieving Active MML Sessions 3-42