Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Platform Troubleshooting
Step 2 Verify that the TIBCO adapter daemon is running by entering the following UNIX command on the
active Cisco PGW 2200 Softswitch:
ps -ef
The system returns a response like the following:
UID PID PPID C STIME TTY TIME CMD
root 0 0 0 10:28:20 ? 0:00 sched
root 1 0 0 10:28:20 ? 0:27 /etc/init -
mgcusr 14437 14427 0 13:57:19 ? 0:00 /opt/CiscoMGC/bin/perl
/opt/CiscoMGC/local/tibAdapter.pl
mgcusr 14427 1 0 13:57:18 ? 0:00 -csh -c /opt/CiscoMGC/local/tibAdapter.pl
If the daemon is running, proceed to Step 9. Otherwise, proceed to Step 3.
Note If your system is also equipped with an SNMP interface, the Cisco PGW 2200 Softswitch generates a
trap when the software cannot start the TIBCO daemon.
Step 3 Log in to the standby Cisco PGW 2200 Softswitch as root and change directories to the /etc subdirectory
by entering the following UNIX command:
cd /opt/CiscoMGC/etc
Step 4 Open the XECfgParm.dat file by using a text editor, such as vi.
Step 5 Search for the *.tibcoSupport parameter and verify that it is set to enable. If it is set properly, exit the
text editor and proceed to Step 9. Otherwise, proceed to Step 6.
Step 6 Change the *.tibcoSupport parameter to enable by using the procedure in the “Rebooting Software to
Modify Configuration Parameters” section on page 6-183.
Step 7 Verify that the TIBCO adapter daemon is running by entering the following UNIX command on the
active Cisco PGW 2200 Softswitch:
ps -ef
The system returns a response like the following:
UID PID PPID C STIME TTY TIME CMD
root 0 0 0 10:28:20 ? 0:00 sched
root 1 0 0 10:28:20 ? 0:27 /etc/init -
mgcusr 14437 14427 0 13:57:19 ? 0:00 /opt/CiscoMGC/bin/perl
/opt/CiscoMGC/local/tibAdapter.pl
mgcusr 14427 1 0 13:57:18 ? 0:00 -csh -c /opt/CiscoMGC/local/tibAdapter.pl
If the daemon is running, proceed to Step 8. Otherwise, proceed to Step 9.
Step 8 Repeat Step 3 through Step 7 for the newly standby Cisco PGW 2200 Softswitch. If repeating Step 3
through Step 7 resolves the problem, the procedure is finished. Otherwise, proceed to Step 9.
Step 9 Contact the Cisco TAC to analyze the problem further and to determine a solution. For more information
about contacting the Cisco TAC, see the “Obtaining Documentation and Submitting a Service Request”
section on page xviii.