Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide

OL-0800-14

Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform

Platform Troubleshooting

Step 41 Check for alarms on the Cisco BAMS. Enter the following command and press Enter:

rtrv-alms

The system displays text like the following:

Billing and Measurements Server - BAMS-00 2003-02-12 16:02:08

B RTRV

02/12/03 15:02:36 *C POL402: Cannot connect to unit

02/12/03 15:04:46 *C POL402: Cannot connect to unit

;

B COMPLD

Note The CDR file POL402 (which indicates the presence of an alarm that is shown in Step 4) for the

active Cisco PGW 2200 Softswitch and standby Cisco BAMS should be gone.

Step 42 Verify that both BAMS 1 and BAMS 2 are communicating with each other.

CDR file POL329 indicates that the active Cisco BAMS (BAMS 1) is sending information to the standby

Cisco BAMS (BAMS 2).

Note Because Cisco BAMS polls the Cisco PGW 2200 Softswitch at regular intervals, you might

continue to see an alarm for a while. When you do, wait a few minutes and check the logs (see

Step 43).

Step 43 To check the logs for alarms (the log name within this directory is syslog), change directory to the

following:

# cd /opt/CiscoBAMS/files/s0

Note x in s0x is the current node in which you are operating.

The process for securing your network is now complete.

TIBCO Interface Not Working

The TIBCO interface enables you to use a TIBCO management system to add, modify, delete, and

retrieve provisioning data from the Cisco PGW 2200 Softswitch. If you are experiencing difficulties with

the TIBCO interface, perform the following steps:

Step 1 If you have not already collected system data, refer to the method that is described in the “Collecting

System Data for Cisco TAC” section on page 6-93.