Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 2 Cisco PGW 2200 Softswitch Platform Component Startup and Shutdown Procedures
Cisco SS7 Interface Shutdown Procedure
To manually stop the Cisco PGW 2200 Softswitch software, log into your active Cisco PGW 2200
Softswitch as root and enter the following command:
# /etc/init.d/CiscoMGC stop
This command disables the automated startup script.
Shutting Down the Cisco PGW 2200 Softswitch Hardware
To shut down the Cisco PGW 2200 Softswitch, remove power from the system. The power switch of the
Cisco PGW 2200 Softswitch is a rocker, a momentary contact switch that functions as a standby device
only. The switch controls logic circuits that enable power module output.
Caution Before you turn off the power, exit the operating system. Failure to do so might result in data loss.
To shut down the Cisco PGW 2200 Softswitch, complete the following steps:
Step 1 Where necessary, notify users that the Cisco PGW 2200 Softswitch is out of service.
Step 2 Back up system files and data before shutdown. See the “Backing Up System Software” section on
page 3-29.
Step 3 Exit the operating system. See your Sun documentation for the appropriate commands to issue to exit
the operating system.
Note Ensure that you issue the init 5 UNIX command as part of the procedure for exiting the operating
system. The Sun Microsystems documentation describes this command.
Step 4 Momentarily set the front panel power switch to the STBY position until the system powers down.
Step 5 Verify that the POWER LED is off.
Step 6 Remove the input power connector from the power inlet.
Warning Regardless of the position of the ON/STBY switch, if an AC or DC power cord remains connected to
the system, voltage might be present within the power supply.
Cisco SS7 Interface Shutdown Procedure
To shut down the Cisco SS7 interfaces, set the power switches to the OFF (0) position.
When the power switches are in the OFF (0) position, the power LEDs on the front panels should be off
and the fans should not be operating.