Troubleshooting guide

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Cisco PGW 2200 Softswitch Release 9.8 Operations, Maintenance, and Troubleshooting Guide
OL-0800-14
Chapter 6 Troubleshooting the Cisco PGW 2200 Softswitch Platform
Platform Troubleshooting
Securing Cisco BAMS
To secure Cisco BAMS on your network:
Step 1 Log in to the standby Cisco BAMS by enter the following command:
% bams
Step 2 The following steps require you to use MML commands. To use MML commands, enter the following
command:
% mml
Step 3 Enter the node of the Cisco PGW 2200 Softswitch that you want to change. At the MML command line,
type the following and press Enter:
<bams hostname> set-mode: <x> :
Where <x> is a number between 1 through 8.
Note In this example, the node number is 2.
Step 4 Check for alarms by entering the following command:
<bams hostname> rtrv-alms
The system returns a response like the following:
Billing and Measurements Server - BAMS-00 2003-02-12 15:12:05
B RTRV
02/12/03 14:58:14 *C POL402: Cannot connect to unit va-hoover
02/12/03 15:00:15 *C POL401: Max FTP failures for one file reached
02/12/03 15:00:25 *C POL402: Cannot connect to unit va-hoover_b
02/12/03 15:02:36 *C POL402: Cannot connect to unit va-fish
02/12/03 15:04:46 *C POL402: Cannot connect to unit va-fish_b
;
B COMPLD
;
Note Look for the line containing POL402, which indicates the presence of an alarm. Proceed to
Step 5.
In the example of the displayed text, “va-hoover” and “va-fish” are Cisco PGW 2200 Softswitch
and Cisco BAMS hostnames.
Step 5 Log in as root.
Step 6 Type the following command and press Enter to change directory:
# cd /opt/sun_install
Step 7 Type the following command to toggle FTP off:
# toggle_ftp.sh disable <filename>
Note <filename> is a name that you select.